Question 1

How can I contact Finnair customer service?

Accepted Answer

Finnair provides multiple contact options, including a chatbot named Sisu and live customer service agents available via chat on their official website. For phone inquiries, specific numbers are provided for different services and regions. Additionally, various contact forms are available online for specific requests and feedback.

Question 2

How do I claim a ticket refund?

Accepted Answer

To claim a ticket refund for a ticket issued by Finnair, you should complete the online refund form available on their website. The refund policy is determined by your ticket type, and while most unused taxes and fees are refundable, service fees and payment method processing fees are generally non-refundable. If your booking was made at least seven days before the scheduled departure, you can cancel it within 24 hours of purchase without a refund fee. For tickets purchased through a travel agency or another airline, you must contact them directly for refund processing.

Question 3

What should I do if my baggage is lost, delayed, or damaged?

Accepted Answer

If your baggage does not arrive with you, immediately report it at the Arrival Service desk in the arrivals hall to create a delayed baggage report and obtain a reference number. You can then track your baggage's status online using the WorldTracer service. For items left on Finnair flights or at Helsinki Airport, contact the Excess Baggage Company service desk at +358 9 81 71 19 68. Claims for damaged baggage must be made within 7 days, and compensation claims for delayed baggage should be submitted within 21 days after receiving the baggage.

Question 4

How can I request special assistance or wheelchair assistance?

Accepted Answer

Special assistance for passengers with disabilities or reduced mobility can be arranged by notifying Finnair at least 48 hours before your flight's departure. This can be done by filling out the special assistance form on their website or by contacting customer service via phone, such as +358 9 818 0800 in Finland. You can monitor the status of your assistance request in the 'Manage booking' section.

Question 5

Can I cancel my flight within 24 hours of booking and get a full refund?

Accepted Answer

Yes, if your reservation was made seven days or more before the flight's scheduled departure time, you are generally permitted to cancel it within 24 hours from the time of booking without incurring a refund fee.

Question 6

How can I give feedback or make a complaint?

Accepted Answer

Finnair advises customers to submit feedback or complaints by filling out the web form on their official website. This method is recommended as it allows their Customer Relations team to handle inquiries more efficiently compared to other channels like email or traditional mail.

Question 7

How can I check the status of my refund request?

Accepted Answer

Once you have submitted a refund request, you can conveniently track its current status by visiting Finnair's dedicated 'Refund status' page on their website.

Question 8

What should I do if I miss my flight?

Accepted Answer

If you miss your flight, it is important to contact Finnair customer service as soon as possible. Depending on your ticket type and the reason for missing the flight, rebooking options or refunds may be available, although additional fees might apply. If your flight was booked through a travel agency or a third-party platform, you may need to contact them directly for assistance.

Question 9

How do I contact Finnair Plus customer service?

Accepted Answer

For inquiries specifically related to the Finnair Plus loyalty program, including booking or changing award flight tickets, upgrading with Avios, or general program questions, you can reach Finnair Plus customer service. In Finland, the dedicated contact number for these services is +358 300871161.

Question 10

How can I call Finnair customer service from another country?

Accepted Answer

If you need to call Finnair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+358 10 800400 Call now
Finland	+358 9 8180800 Call now
Customer Service (Flight Tickets & Travel Extras)
Finland	+358 300 871160 Call now
Finnair Plus Program
Finland	+358 300 871161 Call now
Sales/ Reservations
Los Angeles	+1 323 694 7646 Call now
New York Location	+1 929 474 6049 Call now
Toll-Free Number
US only	+1 877 757 7143 Call now

Finnair Customer Service Number, Support Phone & Contact Info

About Finnair & Customer Service

Finnair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)