Question 1

How can I contact PAL Express customer service if I am calling from outside the Philippines?

Accepted Answer

You can reach PAL Express (Philippine Airlines) Global Reservation and Customer Support by calling their US and Canada Toll-Free Number at 1-800-435-9725. For other international locations not listed with a specific local number, it is generally advised to call the Manila landline numbers, keeping in mind international dialing codes and potential charges.

Question 2

Is online check-in available for PAL Express flights?

Accepted Answer

Yes, online check-in is available for all PAL Express domestic and most international flights. It can typically be done from 24 hours up to 1 hour and 15 minutes before international flight departure, and 24 hours up to 1 hour before domestic flight departure. Passengers with confirmed bookings and valid e-tickets can use this service, except for unaccompanied minors, those needing medical or special assistance, or passengers with pending payments.

Question 3

What is the baggage allowance for PAL Express flights?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece weighing up to 7 kg (15 lbs) with maximum dimensions of 56cm x 36cm x 23cm (22in x 14in x 9in), plus one personal item. Checked baggage allowance varies significantly based on the fare type, route (domestic or international), and cabin class. It is recommended to check the specific fare conditions on your ticket for the exact allowance.

Question 4

How do I request a refund for my PAL Express ticket?

Accepted Answer

Refund requests can be submitted through the PAL Help Page, PAL's Global Reservation and Customer Support hotlines, or PAL Ticket Offices. For tickets issued through a travel agency, refund requests must be facilitated directly with the issuing agency. Voluntary refunds are subject to fare rules and potential penalties, while involuntary refunds due to flight cancellations or disruptions are generally processed without penalties.

Question 5

Can I change or rebook my PAL Express flight?

Accepted Answer

Yes, flight changes and rebookings are generally possible. If your flight is affected by a disruption, you may be able to rebook to the next available flight or convert your ticket to travel credits. Voluntary changes are subject to fare rules, change fees, and fare differences, and typically need to be made within the ticket's validity. You can manage changes through the "Manage My Booking" facility, reservations hotline, or a PAL Ticket Office.

Question 6

What should I do if my baggage is delayed or damaged?

Accepted Answer

You should immediately report any baggage incident (missing or damaged) to the Baggage Assistance Counter located at the arrival area upon arrival. For follow-up or inquiries, you can call the Baggage Assistance Contact Numbers provided by Philippine Airlines, which also cover PAL Express flights.

Question 7

How can I earn or redeem Mabuhay Miles with PAL Express?

Accepted Answer

PAL Express flights are eligible for mileage accrual through the Mabuhay Miles program, which is Philippine Airlines' frequent flyer program. You can earn and redeem miles across the broader network of flights operated by Philippine Airlines and PAL Express. For specific inquiries regarding your Mabuhay Miles account, you can contact the Mabuhay Mileage hotline.

Question 8

What identification is required for domestic travel with PAL Express?

Accepted Answer

For domestic travel within the Philippines, passengers are required to present a valid physical ID containing their name and photo at check-in and at the boarding gate. Accepted IDs include government-issued IDs like passports, driver's licenses, National IDs, and other recognized forms of identification.

Question 9

What are the options for passengers requiring special assistance?

Accepted Answer

Passengers requiring special assistance, such as those with medical needs or unaccompanied minors, typically cannot use online check-in and must check in at the airport. It is advisable to inform the airline in advance about any special assistance requirements to ensure appropriate arrangements can be made.

Question 10

Can I purchase extra baggage allowance?

Accepted Answer

Yes, if your checked baggage exceeds the free baggage allowance, you will be required to pay an Excess Baggage Charge (EBC). You can often purchase prepaid baggage allowance to avoid higher fees at the airport. The fees for extra baggage vary depending on the route and fare class.

Question 11

How can I call PAL Express customer service from another country?

Accepted Answer

If you need to call PAL Express from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Center (Manila)
Manila Landline	+63 27775939 Call now Daily 24/7
Global Reservations and Customer Support (US & Canada Toll-Free)
US and Canada Toll-Free	+1 800 435 9725 Call now Daily 24/7
Mabuhay Miles (Manila)
Manila Landline	+63 28178000 Call now Daily 08:00–20:00 PHT
Refunds (Manila)
Manila Landline	+63 25562809 Call now Daily 08:00–20:00 PHT
Reservations Hotline
Manila Landline	+63 2 8855 8888 Call now Daily 08:00–20:00 PHT
Philippines Mobile	+63 919 056 2255 Call now Daily 08:00–20:00 PHT
Reservations Hotline (Manila)
Manila Landline	+63 2 8539 0000 Call now Daily 08:00–20:00 PHT

PAL Express Customer Service Phone Number & Contact Information

How to Contact PAL Express

PAL Express Customer Service Phone Numbers

PAL Express Customer Service FAQ