Question 1

What is Drukair's ticket cancellation and refund policy?

Accepted Answer

For tickets cancelled more than 30 days from the travel date, a 75% refund is permitted. For cancellations between 10-29 days, a 50% refund is permitted, and for 4-9 days, a 25% refund is permitted. No refund is permitted for tickets cancelled within 3 days of travel. An administration fee of SGD 100 applies to each cancelled ticket.

Question 2

How can I request a refund for my Drukair ticket?

Accepted Answer

Refunds for tickets purchased directly from a Drukair sales office can only be processed at that sales office. If your ticket was purchased through a travel agency, you must contact the same agency to request your refund.

Question 3

What is Drukair's free baggage allowance?

Accepted Answer

For scheduled international flights, the free baggage allowance is 40 kg (88 pounds) for Business Class and 30 kg (66 pounds) for Economy Class.

Question 4

What are the regulations for cabin baggage on Drukair flights?

Accepted Answer

Cabin baggage must be placed under the seat in front of you, with overall dimensions limited to 45 x 35 x 20 cm (17 ½ x 13 ½ x 8 inches). The weight must not exceed 5 kg (11 pounds) for Economy class and 7 kg for Business class.

Question 5

Can I check in online for my Drukair flight?

Accepted Answer

Yes, online check-in is available from 72 to 4 hours prior to departure. After online check-in, you can pick up your printed luggage tags and boarding pass at the drop-off desk at least one hour before departure.

Question 6

Do I need to reconfirm my Drukair flight?

Accepted Answer

All passengers are advised to reconfirm their flights at least 72 hours before the scheduled departure. This is important in case there are any changes to your flight. You can reconfirm by email, by contacting your sales agent, or by calling the toll-free number 1300 within Bhutan.

Question 7

What is the policy for rescheduling or changing names on Drukair tickets?

Accepted Answer

Unlimited date changes are permitted, provided the ticket is valid and the change is made 4 days prior to the actual travel date, subject to flight and seat availability. A fee of SGD 85 per ticket applies for rescheduling 4 days prior to the date. Once a ticket is rescheduled, it is not permitted for refund, is non-endorsable, and non-transferable. Name changes are generally not permitted, and tickets are non-transferable.

Question 8

How can I make a group reservation with Drukair?

Accepted Answer

Passengers can make group reservations by emailing reservation@drukair.com.bt.

Question 9

What is the maximum weight for a single piece of checked baggage?

Accepted Answer

To ensure the safety of ground employees, checked baggage must not exceed 32 kg per piece, regardless of travel class. If baggage exceeds this limit, it should be split into smaller pieces, each not exceeding 32 kg.

Question 10

How can I inquire about Drukair fares?

Accepted Answer

You can inquire about fares by calling 1300 (within Bhutan), emailing enquiry@drukair.com.bt, or visiting the nearest sales counter. If booking through the Drukair website, fares will be reflected in the booking details.

Question 11

How can I call Drukair Singapore customer service from another country?

Accepted Answer

If you need to call Drukair Singapore from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
(Drukair Cargo	+65 9623 8188 Call now
Danfe Travel Centre	+977 1 4239922 Call now
India Airport Office	+91 11 2565 3207 Call now
India City Office	+91 11 4712 5100 Call now +91 11 4712 5101 Call now
India Eco Expeditions	+91 11 2808 4903 Call now
Location In Bang Phi	+66 2 134 3040 Call now
Location In Bangkok	+66 2 237 9201 Call now
Location In Thimphu	+975 2 322 215 Call now
Paro Airport	+975 8 271 423 Call now
Stone Travels	+91 124 402 9500 Call now
Direct line	+65 8767 9939 Call now
Zamling Travels	+977 1 4005076 Call now
Zenith Nepal Cargo Service	+977 1 4228030 Call now
Headquarters
Paro Airport	+975 8 271 856 Call now

Drukair Singapore Customer Service Number, Support Phone & Contact Info

About Drukair Singapore & Customer Service

Drukair Singapore's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)