Question 1

How can I contact PremierAeroStore customer service?

Accepted Answer

You can contact PremierAeroStore customer service by calling +16207823037 during business hours or by filling out the contact form available on their official website.

Question 2

What information should I provide when contacting customer service about a specific aircraft part?

Accepted Answer

When contacting customer service regarding a specific part, it is highly recommended to include the aircraft's serial number, date of manufacture, and tail number. This information helps ensure that the correct part is identified and compatible with your aircraft.

Question 3

What is PremierAeroStore's return policy regarding altered parts?

Accepted Answer

PremierAeroStore has a strict policy that parts which have been drilled, painted, or cut are not eligible for return. It is important to verify part fitment before making any alterations.

Question 4

What is the "Owner Produced Program" offered by PremierAeroStore?

Accepted Answer

The "Owner Produced Program" allows customers to collaborate with PremierAeroStore to manufacture a replacement part that may not be readily available on their website. This program is designed for customers who have an OEM part that needs to be replaced.

Question 5

How do I participate in the "Owner Produced Program"?

Accepted Answer

To participate in the "Owner Produced Program," you should send an email to sales.1@premieraeroservices.com. The email should include the make and model of your aircraft, the OEM part number (if known), and three pictures of the part from different perspectives.

Question 6

How can I ensure that a part purchased from PremierAeroStore will fit my aircraft?

Accepted Answer

To ensure proper fitment, it is strongly recommended to retain the original part you are replacing to use for comparison during the installation process. You should compare the new part with the original to verify its general fit and confirm you have purchased the correct item. For further assistance with part compatibility, you can contact customer service with your aircraft's details.

Question 7

Are there specific installation guidelines for parts purchased from PremierAeroStore?

Accepted Answer

Yes, PremierAeroStore provides installation guidelines for plastic parts on their website. These guidelines suggest comparing the new part with the original and drilling pilot holes slightly larger than the mounting hardware to minimize stress on the plastic.

Question 8

How can I inquire about an existing order?

Accepted Answer

You can inquire about an existing order by utilizing the contact form available on the PremierAeroStore website. Be sure to include your order number in your message for faster assistance.

Question 9

What should I do if I cannot find a specific part on the PremierAeroStore website?

Accepted Answer

If you are unable to locate a specific OEM part on the website, you may consider exploring the "Owner Produced Program." You can initiate an inquiry by contacting sales.1@premieraeroservices.com with details about the part you need.

Question 10

How can I call PremierAeroStore customer service from another country?

Accepted Answer

If you need to call PremierAeroStore from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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