Question 1

How can I change or cancel my Greater Bay Airlines flight booking?

Accepted Answer

You can modify or cancel your booking through the 'Manage Booking' section on the Greater Bay Airlines website. For tickets purchased directly from the website, you may need to contact the Service Centre, as fees may apply based on your fare type. If you booked through a travel agent, you must contact them directly for any changes.

Question 2

What is Greater Bay Airlines' refund policy?

Accepted Answer

Refund eligibility depends on the fare rules and conditions of your ticket at the time of booking. Generally, no refund is issued for fares, prepaid services, fees, and surcharges if you miss your flight. However, unused taxes may be refundable. If your flight is cancelled by Greater Bay Airlines, you may be eligible for a full refund of fares, applicable taxes, and prepaid services to the original form of payment. Refund applications for tickets purchased on the website can be made via 'Manage Booking', while those bought through a travel agent require contacting the agent directly.

Question 3

What should I do if my Greater Bay Airlines flight is delayed or cancelled?

Accepted Answer

In case of flight delays or cancellations, Greater Bay Airlines will issue special ticketing guidelines on their website. If your flight is cancelled by the airline, you can choose to rebook or apply for a refund. For tickets purchased on their website, refunds can be processed via 'Manage Booking'. If booked through a travel agent, contact them for assistance. Compensation for delays or cancellations due to reasons beyond the airline's control (e.g., adverse weather) is generally not offered, and purchasing travel insurance is recommended.

Question 4

What are the baggage allowances for Greater Bay Airlines flights?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece not exceeding 7kg (15lbs) and total dimensions of 115cm (45in), plus one small personal item. Checked baggage allowances vary by fare type. For example, Flex Go fares may include 1 piece of 20kg baggage, while Value Go fares include 1 piece of 10kg. Go Go fares typically do not include checked baggage but it can be purchased. The maximum total dimension for checked baggage is usually 158cm (62in), and any single bag exceeding 32kg (70lbs) or 203cm (80in) in total dimension will not be accepted.

Question 5

How can I trace my lost or delayed baggage?

Accepted Answer

For baggage tracing inquiries, you can contact the dedicated Baggage Service hotlines. For Hong Kong, the number is +85221864437. Regional baggage service numbers are also available for destinations like Tokyo (+818078096940), Koror (+6805872061), Sapporo (+818061406188), Guilin (+867732845299), and Osaka (+81724565041).

Question 6

Does Greater Bay Airlines offer online check-in?

Accepted Answer

No, Greater Bay Airlines does not currently provide online check-in. Passengers are required to complete the check-in process at the airport.

Question 7

Can I purchase a seat or add extra baggage after booking my flight?

Accepted Answer

Yes, if you wish to purchase a prepaid seat or extra baggage allowance after your initial booking, you can do so via the 'Manage Booking' section on the Greater Bay Airlines website. If you have already checked in online, you will need to cancel your online check-in first, then purchase the desired services, and re-check in.

Question 8

Does Greater Bay Airlines have a frequent flyer program?

Accepted Answer

Currently, Greater Bay Airlines does not offer a Frequent Flyer Program.

Question 9

How can I contact Greater Bay Airlines customer service from outside Hong Kong?

Accepted Answer

You can contact the Hong Kong Service Centre Hotline at +85221643919 for general inquiries. Additionally, Greater Bay Airlines has regional service centers and baggage service contacts in various destinations such as Tokyo (+81362643009), Koror (+6805872061), Sapporo (+818061406188), Guilin (+864008428982), Osaka (+81724565041), and Bangkok (+6629345262).

Question 10

Can I add travel insurance after purchasing a ticket?

Accepted Answer

After completing your online payment for a ticket, you may be able to select and purchase travel insurance from a list of travel-related products displayed on the website.

Question 11

How can I call Greater Bay Airlines customer service from another country?

Accepted Answer

If you need to call Greater Bay Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Bangkok Office
General Enquiry (Bangkok)	+66 2 934 5262 Call now 08:30–17:30 ICT Monday–Friday
Guilin Baggage Service
Baggage Tracing Inquiry (Guilin)	+86 773 284 5299 Call now 09:00–17:00 CST Daily
Guilin Service Centre
General Enquiry (Guilin)	+86 400 842 8982 Call now 09:00–20:00 CST Daily
Hong Kong Baggage Service
Baggage Tracing Inquiry	+852 2186 4437 Call now 09:00–17:30 HKT Daily
Hong Kong Service Centre Hotline
General Enquiry (Hong Kong)	+852 2164 3919 Call now 09:00–20:00 Daily
WhatsApp (Hong Kong)	+852 2319 4288 Call now Daily 09:00–20:00 HKT
Hong Kong West Kowloon Station Customer Service Centre
Service Centre	+852 2311 0233 Call now 09:00–18:00 Daily
Koror Baggage Service
Baggage Tracing Inquiry (Koror)	+680 587 2061 Call now 08:00–17:00 PWT Daily
Osaka Baggage Service
Baggage Tracing Inquiry (Osaka)	+81 72 456 5041 Call now 09:00–17:30 JST Daily
Sapporo Baggage Service
Baggage Tracing Inquiry (Sapporo)	+81 80 6140 6188 Call now 10:00–17:00 JST Daily
Tokyo Baggage Service
Baggage Tracing Inquiry (Tokyo)	+81 80 7809 6940 Call now 10:00–17:00 JST Daily
Tokyo Service Centre
General Enquiry (Tokyo)	+81 3 6264 3009 Call now 10:00–17:00 JST Monday–Friday

Greater Bay Airlines Customer Service Number, Support Phone & Contact Info

About Greater Bay Airlines & Customer Service

Greater Bay Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)