Question 1

How can I contact EuroAtlantic Airways customer service?

Accepted Answer

For Head Office and Reservations in Portugal, you can contact EuroAtlantic Airways by calling +351 218 437 040 or +351 707 102 535.

Question 2

Are there specific contact numbers for customers calling from the UK or US?

Accepted Answer

Yes, customers in the UK can call 01293 874922, and customers in the US can call +1 866 435-9847 for support.

Question 3

What is EuroAtlantic Airways' policy on carry-on baggage?

Accepted Answer

Economy Class passengers are generally permitted one piece of hand luggage up to 8 kg, with maximum dimensions of 55 x 40 x 20 cm. Business Class passengers are allowed one piece up to 10 kg, with the same maximum dimensions.

Question 4

What is the checked baggage allowance?

Accepted Answer

EuroAtlantic Airways offers free checked baggage, with the allowance depending on the weight or number of pieces. Individual suitcases must not exceed 32 kg due to international occupational safety and health standards. For international flights, a free checked baggage allowance of 46 kg is often included.

Question 5

How do I check in for my EuroAtlantic Airways flight?

Accepted Answer

Airport check-in typically opens 180 minutes before the scheduled departure time. It is advisable to check in at least one and a half hours before the check-in and baggage drop counter closes. EuroAtlantic Airways generally does not provide online, kiosk, or app check-in services.

Question 6

What should I do if my flight is delayed or cancelled?

Accepted Answer

If your flight is delayed for 2, 3, or 4 hours or more (depending on flight distance), you are entitled to immediate assistance. For delays of 5 hours or more, you may be entitled to a full refund of the ticket price within seven days. In cases of denied boarding or cancellations with less than 14 days' notice, you may be eligible for compensation as per EU Regulation (EC) No 261/2004.

Question 7

How can I request a refund?

Accepted Answer

Refunds for delayed or cancelled flights, or if placed in a lower class, are typically processed within seven days. Payments can be made in cash, by bank transfer, or check. Travel vouchers or other services require the passenger's express written consent.

Question 8

What if I have special needs or require assistance?

Accepted Answer

You can contact EuroAtlantic Airways by email at CRO@euroatlantic.pt for concerns and claims related to passengers with special needs. You can also ask any crew member or ground staff for a Complaint Resolution Official (CRO) at the airport or on board if you encounter any issues during your travel.

Question 9

Can I transport sports equipment?

Accepted Answer

Sports equipment can often be included in your checked baggage allowance if it meets weight (up to 32 kg) and size limits (158 cm total dimensions). For large equipment, prior contact with EuroAtlantic Airways is mandatory, and additional fees may apply.

Question 10

How can I call EuroAtlantic Airways customer service from another country?

Accepted Answer

If you need to call EuroAtlantic Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Head Office & Reservations (Portugal)
Head Office	+351 21 843 7040 Call now Mon–Fri 09:00–18:00
Reservations (Portugal)	+351 707 102 535 Call now Mon–Fri 09:00–18:00

EuroAtlantic Airways Customer Service Phone Number & Contact Information

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