Question 1

How can I contact Iberia Airlines customer service?

Accepted Answer

You can contact Iberia Airlines customer service by phone, through their official website's contact forms, via WhatsApp at +34 676 67 60 04, or through their social media channels like Twitter and Facebook. Specific phone numbers are available for different regions and services, such as general customer service, baggage, and accessibility.

Question 2

What is Iberia's baggage allowance for carry-on and checked luggage?

Accepted Answer

For carry-on baggage, passengers are generally allowed one cabin bag (max 56x40x25 cm) and one personal item (max 40x30x15 cm). Weight limits vary by class: Economy/Premium Economy (10 kg), Business Short/Medium Haul (14 kg), and Business Plus Long Haul (two bags, 14 kg each). For checked baggage, the maximum dimension is 158 cm (height + width + length), and the standard weight limit is 23 kg per piece. Bags between 23 kg and 32 kg are subject to an overweight fee. The number of free checked bags depends on the fare type and route.

Question 3

How can I change or cancel my Iberia flight?

Accepted Answer

You can change or cancel your flight through the "Manage your booking" section on the Iberia website. The ability to change or cancel, and any associated fees, depends on your fare type. Flexible fares or tickets purchased with the "Flexible Ticket" extra allow changes or refunds, often with specific conditions like making changes at least 15 days before departure for a free change. Fares with restrictions typically do not allow refunds or changes, or they incur a penalty fee.

Question 4

How do I request a refund for my Iberia ticket?

Accepted Answer

Refunds can be requested if your flight is cancelled or delayed by more than 5 hours, or if your fare allows it (e.g., flexible ticket). You can request a refund via Iberia's WhatsApp channel by typing "Request refund" or through the "Manage your booking" section on their website. Refunds can be issued as a voucher for future purchases or as cash returned to the original payment method. Cash refunds typically take seven business days to process, with the money appearing in your account within 30 days, depending on your bank.

Question 5

What should I do if my checked baggage is delayed, lost, or damaged?

Accepted Answer

If your baggage is delayed or damaged, you should file a Property Irregularity Report (PIR) at the Iberia Customer Service desk in the baggage reclaim area at the airport, ideally within 6 hours of your flight's arrival. You can also open an Online PIR. Once a PIR is filed, you can track its status using the WorldTracer system. If damage is noticed after leaving the airport or more than six hours after landing, you can fill out a form online.

Question 6

How can I track the status of my refund request?

Accepted Answer

If you requested your refund through Iberia's Call Centre, you can track its status via the "Refund request tracking" service on their website. If you booked through a travel agency, you should contact them directly for updates on your refund status.

Question 7

How do I contact Iberia Plus customer service for loyalty program inquiries?

Accepted Answer

For questions or operations related to the Iberia Plus program, you can contact the dedicated Iberia Plus Call Center. In the USA, the number is +1 800 772 4642, available 24/7. You can also use online forms on the Iberia website for specific inquiries.

Question 8

Can I reserve a flight and pay for it at a later time with Iberia?

Accepted Answer

Yes, Iberia offers a "Pre-book" option that allows you to reserve a flight and lock in the price for a limited period (typically 24 to 72 hours) without immediate payment. You can finalize the purchase within this timeframe through "Manage your booking" using your booking code. This service is available on Iberia Group flights and some codeshare flights.

Question 9

What are my rights if my Iberia flight is delayed or cancelled?

Accepted Answer

Under EU Regulation 261/2004, passengers with confirmed reservations are entitled to assistance (meals, refreshments, accommodation if necessary) for significant delays (e.g., two hours or more for flights up to 1,500 km). If a delay exceeds five hours or a flight is cancelled, passengers can choose between reimbursement for the unused parts of their journey or a return flight to their first point of departure. Compensation may also be applicable, varying based on the delay duration and flight distance.

Question 10

How can I call Iberia Airlines customer service from another country?

Accepted Answer

If you need to call Iberia Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Services And Information	+1 800 994 0704 Call now
Customer Service
Algeria	+213 98 320 01 28 Call now
Argentina	+54 11 5354 8125 Call now
Austria	+43 1 79567722 Call now
Belgium	+32 2 585 51 98 Call now
Brazil	+55 11 3956 5999 Call now
Brazil, IBERIA Baggage Center	+55 800 886 8266 Call now
Chile	+56 2 2393 7433 Call now +56 9 6308 0912 Call now +56 9 9349 6607 Call now
China	+86 400 881 0207 Call now
Colombia	+57 12911161 Call now
Costa Rica	+506 4036 0069 Call now
Croatia	+385 1 7776 181 Call now
Cuba	+53 7 2043460 Call now
Cuba, IBERIA Baggage Center	+53 7 6495234 Call now
Czech Republic	+420 239 018 732 Call now
Denmark	+45 70 10 01 52 Call now
Dominican Republic	+1 829 946 1072 Call now
France	+33 825 80 09 65 Call now
Germany	+49 69 50073874 Call now
Greece	+30 21 1198 0095 Call now
Ireland	+353 818 462 000 Call now
Italy	+39 02 9138 7051 Call now
Japan	+81 3 3298 5238 Call now
Mexico	+52 55 1500 3551 Call now
Netherlands	+31 900 7777717 Call now
Peru	+51 1 6429156 Call now
Russia	+7 495 258 84 10 Call now
South Africa	+27 80 099 0824 Call now
Spain	+34 902 40 05 00 Call now
Spain (Local Number)	+34 913 33 67 01 Call now
Spain, IBERIA Baggage Center	+34 901 11 13 42 Call now
Spain, Iberia Plus Centre	+34 917 74 26 07 Call now
UK	+44 20 3684 3774 Call now
Headquarters
Spain	+34 901 11 15 00 Call now
Iberia Baggage Center
Spain (Local Number)	+34 913 33 67 02 Call now
Toll-Free Number
USA and Canada	+1 800 772 4642 Call now
WhatsApp Customer Service
General Enquiries	+34 676 67 60 04 Call now

Iberia Airlines Customer Service Number, Support Phone & Contact Info

About Iberia Airlines & Customer Service

Iberia Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)