Question 1

How can I contact ANA Portuguese Airports for general inquiries?

Accepted Answer

You can contact the general information desk of each airport directly. For example, Porto Airport can be reached at +351 229 432 400. General commercial service inquiries for ANA can be sent to servicoscomerciais@ana.pt.

Question 2

What should I do if I lose an item at the airport?

Accepted Answer

If you lose personal items within the terminal, you should contact the airport's Lost & Found service. For Porto Airport, the phone number is +351 229 413 775. For luggage lost by an airline during a flight, you should contact your airline directly.

Question 3

How can I get flight information?

Accepted Answer

Flight information can typically be obtained by calling the general information number of the specific airport. For Porto Airport, you can call +351 229 432 400.

Question 4

How can I book parking at ANA airports?

Accepted Answer

Parking spaces can be booked online through the official ANA Aeroportos de Portugal website. Various options are available, including short-term, long-term, covered, and uncovered parking, with keys remaining with the owner.

Question 5

How do I access the airport lounges?

Accepted Answer

ANA Lounges are available at several airports, including Lisbon, Porto, Faro, and Madeira. You can book access online via the ANA website. Bookings must be made at least one hour in advance, and the maximum stay is typically three hours. Lounges are located after security control.

Question 6

Is there a Fast Track service available?

Accepted Answer

Yes, a Fast Track service is available at Lisbon Airport (Terminal 1 and Terminal 2) to expedite security checks. This service can be booked online through the ANA website.

Question 7

How can passengers with reduced mobility request assistance?

Accepted Answer

Passengers requiring assisted travel should contact the airport's designated service provider, such as MyWay at Porto Airport. Assistance needs to be requested at a contact point, starting inside the aircraft for arrivals and at the contact point for departures.

Question 8

Is Wi-Fi available at the airports?

Accepted Answer

Yes, Wi-Fi is generally available at ANA airports, including Porto Airport.

Question 9

Can I cancel or get a refund for airport service bookings (e.g., lounge, parking)?

Accepted Answer

For lounge bookings, if access cannot be guaranteed due to operational constraints, a refund may be issued by contacting servicoscomerciais@ana.pt. For parking, non-use or partial use of a booking voucher typically does not entitle to a full or partial refund.

Question 10

How can I call ANA Portuguese Airports customer service from another country?

Accepted Answer

If you need to call ANA Portuguese Airports from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Beja Airport	+351 284 001 020 Call now
Faro Airport	+351 289 800 800 Call now
Flores Airport	+351 292 592 212 Call now
Horta Airport	+351 292 943 511 Call now
Lisboa Airport	+351 21 841 3500 Call now
Madeira Airport	+351 291 520 700 Call now
Ponta Delgada Airport	+351 296 205 400 Call now
Porto Airport	+351 22 943 2400 Call now
Santa Maria Airport	+351 296 820 020 Call now

ANA Portuguese Airports Customer Service Number, Support Phone & Contact Info

About ANA Portuguese Airports & Customer Service

ANA Portuguese Airports's Customer Service Phone Numbers

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