Question 1

How can I contact TUS Airways customer service from abroad?

Accepted Answer

You can contact TUS Airways' customer service call center at +357 24 200 400. The call center operates daily from 8:00 AM to 8:00 PM EET. Additionally, you can reach them via email at support@tusairways.com, through their webchat on the official website, or via Facebook Messenger.

Question 2

What is the carry-on baggage allowance for TUS Airways flights?

Accepted Answer

TUS Airways generally allows one piece of hand baggage weighing up to 8 kg, with typical dimensions not exceeding 55x40x23 cm, which must fit in the overhead compartment. Passengers can also bring one small personal item, such as a handbag or laptop bag, that fits under the seat in front of them. Specific allowances may vary based on your purchased fare type (Saver, Flex, or Classy).

Question 3

What is TUS Airways' policy for checked baggage?

Accepted Answer

The checked baggage allowance on TUS Airways flights depends on the fare class and route. Typically, passengers are allowed one checked bag up to 20 kg. For Saver and Flex fares, checked baggage often needs to be purchased separately, while Classy fares usually include one piece of checked luggage. Additional fees apply for extra or overweight baggage.

Question 4

How can I change or modify my TUS Airways flight booking?

Accepted Answer

You can change your TUS Airways reservation online through their official website or mobile application. For further assistance or specific modifications, it is recommended to contact TUS Airways customer service directly.

Question 5

What is TUS Airways' cancellation and refund policy?

Accepted Answer

TUS Airways tickets are generally non-refundable if booked directly on their website, unless a flexible fare type was chosen. If TUS Airways cancels a flight, passengers are entitled to a full refund or an alternative flight. For voluntary cancellations, refund eligibility depends on the fare class; some non-refundable tickets may qualify for a travel credit. Passengers may also be entitled to compensation under EU 261 regulations if notified of a cancellation less than 14 days before departure.

Question 6

What should I do if my TUS Airways flight is delayed or canceled?

Accepted Answer

In the event of a flight delay or cancellation, TUS Airways advises passengers to check their flight status on the airline's website or app and contact customer service for rebooking options and support. If your flight is delayed by more than three hours or canceled with less than 14 days' notice, you might be eligible for compensation under EU 261 regulations, in addition to a refund or alternative travel arrangements.

Question 7

Does TUS Airways permit traveling with pets?

Accepted Answer

Yes, TUS Airways allows the transport of domestic cats and small dogs in the aircraft cabin and larger pets in the cargo hold. Specific conditions apply, including carrier dimensions, maximum weight limits (typically up to 8 kg including the carrier for cabin pets), and advance reservation requirements. It is advisable to review their official pet policy for detailed guidelines.

Question 8

What are the available check-in options for TUS Airways flights?

Accepted Answer

TUS Airways offers online check-in, which typically opens 24 to 48 hours and closes 2 to 3 hours before departure, allowing passengers to select seats and obtain a mobile or printable boarding pass. Airport check-in counters are also available for those who prefer to check in at the airport, and it is mandatory for unaccompanied minors, passengers requiring special assistance, or groups of ten or more.

Question 9

What are the different fare types offered by TUS Airways?

Accepted Answer

TUS Airways provides various fare options, including Saver, Flex, and Classy. These fares come with different inclusions and levels of flexibility regarding baggage allowance, options for flight changes, and refund eligibility, allowing passengers to choose according to their travel needs.

Question 10

How can I call TUS Airways customer service from another country?

Accepted Answer

If you need to call TUS Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Call Center	+357 24 200333 Call now Mon-Fri 9am-6pm EET +357 24 200400 Call now Mon-Fri 9am-6pm EET
Reservations/General Inquiries
Customer Service Hotline	+357 24 200300 Call now

TUS Airways Customer Service Number, Support Phone & Contact Info

About TUS Airways & Customer Service

TUS Airways's Customer Service Phone Numbers

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