Question 1

How can I contact Precision Air customer service if I am calling from abroad?

Accepted Answer

For reservations, flight support, cancellations, name changes, and seat selection worldwide, you can reach Precision Air Global Assistance by calling +18445238011.

Question 2

What is Precision Air's policy on ticket cancellations and refunds?

Accepted Answer

Precision Air's cancellation and refund policies vary based on the fare class and route. Refunds may be possible if your flight was cancelled by the airline and you did not take an alternative, if your ticket conditions allow for a refund (a cancellation fee may apply), or in cases of significant delays (e.g., over 3 hours for a single flight or 90 minutes for same-day return European flights). Refunds are also considered for passenger demise or visa denial. If you purchased your ticket through a travel agent, you must contact them for a refund.

Question 3

Can I change my flight dates or details after booking?

Accepted Answer

Yes, you can generally change your booking via the 'My Booking' tab on the Precision Air website if the ticket was purchased directly from precisionairtz.com, Precision Air direct offices, or preferred travel agents. Fees and fare differences may apply. For changes requested close to the flight time (e.g., one hour before departure), it is advisable to contact the Contact Center for assistance.

Question 4

What is the baggage allowance for Precision Air flights?

Accepted Answer

Precision Air's standard baggage allowance typically includes 23 kg of checked baggage and 7 kg of hand luggage for Economy Class, and 32 kg of checked baggage and 7 kg of hand luggage for Business Class. Excess baggage fees apply for additional weight, and special allowances may be available for sports equipment or oversized items.

Question 5

How do I check in for my Precision Air flight?

Accepted Answer

You can check in online via the Precision Air website, which typically opens 48 hours and closes 2 hours before the scheduled flight departure time. Alternatively, you can check in at the airport. For domestic flights, airport check-in must be completed at least 1 hour before departure, and for regional or international flights, at least 2 hours before departure.

Question 6

What payment methods does Precision Air accept for bookings?

Accepted Answer

Precision Air offers multiple payment options, including debit and credit cards (Mastercard and Visa), mobile payments such as Vodacom Mpesa, Airtel Money, and Tigo Pesa, and CRDB Sim banking. Bank transfers and cash payments at booking offices may also be available.

Question 7

Can I make changes to the name on my ticket?

Accepted Answer

Precision Air generally allows corrections for a maximum of three letters on a name. For such changes, you need to contact their contact center or local offices. Please note that specific rules and fees will apply.

Question 8

How can I claim missing points for the Paa Royal loyalty program?

Accepted Answer

If you are a member of the Paa Royal Program and have missing points, claims must be submitted within six months of the activity. You will need to provide supporting documents such as your ticket and boarding pass.

Question 9

Does Precision Air offer special assistance for passengers with specific needs?

Accepted Answer

Yes, Precision Air provides special arrangements for passengers who require extra assistance, including those with disabilities or individuals traveling with pets. It is recommended to contact the airline in advance to arrange necessary support.

Question 10

How can I call Precision Air customer service from another country?

Accepted Answer

If you need to call Precision Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Contact Center
Main	+255 746 984 100 Call now 24/7
Global Assistance (Reservations, Flight Support, Cancellations)
Worldwide	+1 844 523 8011 Call now 24/7
Head Office / Dar es Salaam Office
Main	+255 22 219 1000 Call now 24/7
Mobile	+255 784 108 800 Call now 24/7

Precision Air Customer Service Phone Number & Contact Information

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