Question 1

How can I contact Sky Airline customer service?

Accepted Answer

You can contact Sky Airline customer service through various channels. For general inquiries, you can use the phone numbers provided for your region, such as the USA number +17864050680 or the Chilean number +56223522845 for calls from cell phones or abroad. Additionally, the official website offers a Help Center with contact channels and a contact form for specific cases or follow-ups.

Question 2

What should I do if my baggage is lost or delayed?

Accepted Answer

If your baggage is not delivered upon arrival, you should complete a Property Irregularity Report at the lost and found department of your arrival airport before leaving the facilities. Sky Airline aims to return baggage within 48 hours. If your baggage is not located after 5 days, an extensive tracing process will begin, and you may need to complete a Property Loss Claim Form by contacting customer care.

Question 3

How can I make changes to my flight reservation?

Accepted Answer

You can manage your reservation by accessing the 'My Trips' section on the Sky Airline website. This section allows you to make changes to your booking. For specific assistance or complex changes, it is recommended to contact Sky Airline's customer service directly.

Question 4

What is Sky Airline's policy on flight cancellations and refunds?

Accepted Answer

If your flight is canceled, Sky Airline should offer you a new flight or a full refund. Passengers departing from European airports may also be entitled to compensation under EC 261 regulations if the cancellation occurs within 14 days of departure without a suitable alternative flight and the airline is responsible for the disruption. You can request a refund through the Help Center on the official website.

Question 5

How do I check in for my Sky Airline flight?

Accepted Answer

You can check in for your Sky Airline flight online through the 'Check-in' section on their official website. This allows you to complete the check-in process conveniently before arriving at the airport.

Question 6

How can I request special assistance for my flight?

Accepted Answer

If you require special assistance due to a disability, reduced mobility, or other medical reasons, you should notify Sky Airline in advance, ideally during the booking process or at least 48 hours before your departure. This allows the airline to make necessary preparations to meet your specific accessibility needs.

Question 7

What is the Sky Plus loyalty program?

Accepted Answer

SKY Plus is Sky Airline's frequent flyer program, designed to reward customers with unique benefits. Members can earn points by flying on domestic and international routes, purchasing additional baggage, or selecting seats. These points can then be redeemed for benefits or flights. The program has three levels: Copper, Gold, and Platinum, with varying advantages based on travel frequency.

Question 8

Can I change the name on my ticket?

Accepted Answer

After a ticket has been issued, passenger name changes are generally not permitted. However, minor corrections for mistyped names (up to three characters), inclusion of a double name, or correction of reversed first/family names may be processed via the Call Center for a service fee. For bookings made through travel agencies, you should contact your respective service point.

Question 9

How can I check the status of a claim or complaint?

Accepted Answer

You can check the status of an existing case or file a new claim by visiting the 'Case and claim status' section on the Sky Airline website. You will typically need to enter your email and last name to access this information and avoid duplicate claims, ensuring a faster response.

Question 10

How can I call Sky Airline customer service from another country?

Accepted Answer

If you need to call Sky Airline from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+56 600 600 2828 Call now
From Cell Phones or Abroad	+56 2 2352 2845 Call now
USA TTY	+1 786 233 6412 Call now
Customer Service (Peru)
From Cell Phones or Abroad	+51 1 7052238 Call now
Customer Service Number
USA (Voice)	+1 786 405 0680 Call now

Sky Airline Customer Service Number, Support Phone & Contact Info

About Sky Airline & Customer Service

Sky Airline's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)