Question 1

How can I contact Chair Airlines customer service?

Accepted Answer

You can contact the Chair Airlines Service Center by phone at +41 44 577 61 00, available daily from 07:00 to 21:00 CET. You can also reach them via email at info@chair.ch or servicecenter@chair.ch.

Question 2

What is the carry-on baggage allowance?

Accepted Answer

Passengers are allowed one piece of carry-on baggage with a maximum weight of 8 kg and dimensions not exceeding 55 cm x 40 cm x 20 cm.

Question 3

What is the checked baggage allowance?

Accepted Answer

Checked baggage allowance varies by fare package. The Basic fare package does not include checked baggage. The Flex fare package allows one piece up to 23 kg, and the Comfort fare package allows one piece up to 32 kg. Infants (under 2 years) are allowed one piece up to 10 kg.

Question 4

How can I add excess or additional baggage?

Accepted Answer

Additional baggage and sporting equipment can be booked up to 48 hours before departure by calling the Service Center (+41 44 577 61 00) or online via the 'Manage Booking' function. Excess baggage can also be transported for a fee of CHF 50 per flight leg, payable at the airport by credit card.

Question 5

What should I do if my baggage is lost?

Accepted Answer

For lost baggage and items left on the aircraft, you should contact dnata Arrival 2 at +41 43 815 85 59.

Question 6

Can I change or cancel my flight?

Accepted Answer

Flight tickets can be changed up to 48 hours prior to departure for a CHF 50 service fee, plus any difference in tariffs, for Flex and Comfort fare packages. Cancellations are generally only possible with the 'Comfort' fare package up to 48 hours before departure, with a 100% refund to the customer's account.

Question 7

How do I make a seat reservation?

Accepted Answer

Seat reservations can be requested directly on the Chair Airlines website at the time of booking or retroactively through the Chair Airlines Service Center at +41 44 577 61 02.

Question 8

How do I request special assistance for my flight?

Accepted Answer

Passengers requiring assistance services must notify Chair Airlines in advance via servicecenter@chair.ch or by calling +41 44 577 61 02. It is recommended to provide this information at the time of booking and no later than two business days prior to departure.

Question 9

What happens if my flight is cancelled by Chair Airlines?

Accepted Answer

If Chair Airlines cancels your flight, you are entitled to a replacement flight to your intended destination or a full refund. You may also be entitled to compensation of up to €600 if the flight was cancelled less than 14 days before departure, unless extraordinary circumstances apply.

Question 10

How can I call Chair Airlines customer service from another country?

Accepted Answer

If you need to call Chair Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Late Booking, Seat Reservations, Special Assistance & Special Baggage
Service Center	+41 44 577 61 02 Call now Not specified, refer to main service center hours if not explicitly stated otherwise
Lost Baggage & Lost Property (dnata Arrival 2)
Lost & Found	+41 43 815 85 59 Call now Not specified
Service Center
Service Center	+41 44 577 61 00 Call now Mon–Sun 07:00–21:00

Chair Airlines Customer Service Number, Support Phone & Contact Info

About Chair Airlines & Customer Service

Chair Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)