Question 1

How can I contact TAP Air Portugal customer service?

Accepted Answer

You can reach TAP Air Portugal customer service through various channels. For general inquiries, you can call their toll-free number in the USA at +18009037914 or their Portugal-based international contact center at +351211234400. They also offer an online contact form and are present on social media platforms.

Question 2

What is TAP Air Portugal's baggage allowance for carry-on and checked luggage?

Accepted Answer

Baggage allowance varies by fare type and route. Generally, Economy class passengers are allowed one carry-on bag (up to 8 kg / 17 lbs) and one personal item (up to 2 kg / 4.4 lbs). For checked baggage on intercontinental flights, one piece up to 23 kg (50 lbs) is typically included. Business Class passengers usually have more generous allowances, including two carry-on bags and multiple checked bags up to 32 kg (70 lbs) each. It is always recommended to check the specific conditions for your ticket type and route on the official website.

Question 3

How do I request a refund for my TAP Air Portugal ticket?

Accepted Answer

Refund requests can be submitted online through the TAP Air Portugal website or by contacting their customer service center. The refund amount is subject to the fare rules of your purchased ticket. Be aware that refund requests made through the Contact Center or at TAP sales desks may incur a service fee, typically around 40 EUR / 50 USD / 60 CAD per ticket, unless the flight was cancelled by TAP or the request is made within 24 hours of purchase (under specific conditions).

Question 4

Can I change or cancel my TAP Air Portugal flight online?

Accepted Answer

Bookings made directly with TAP Air Portugal (online, via Contact Center, or at sales desks) can generally be changed online, provided the ticket was issued more than 24 hours ago. However, certain bookings, such as group reservations, those with additional services (e.g., unaccompanied minors, sports equipment, extra baggage, animal transport, special needs, weapons transport), or tickets purchased through travel agencies or loyalty programs (like TAP Miles&Go or FORBIZ), may not be eligible for online changes.

Question 5

What should I do if my TAP Air Portugal flight is delayed or cancelled?

Accepted Answer

In the event of a flight delay, cancellation, or rescheduling, TAP Air Portugal typically notifies passengers via email and/or SMS. You can also check the current status of your flight using the "Flight status" tool on their website. If your flight is cancelled, you will usually be automatically transferred to the next available flight. You can explore options for changes or refunds through the "Manage your Booking" section or by contacting their customer service.

Question 6

How do I request special assistance for my flight (e.g., wheelchair, mobility support)?

Accepted Answer

TAP Air Portugal provides special assistance services for passengers with reduced mobility, visual or hearing impairments, or other disabilities. It is highly recommended to request assistance at least 48 hours before your flight's departure to ensure the necessary support is arranged. You can do this through the online Assistance Request form on their website, by contacting the TAP Contact Center, or via your travel agency.

Question 7

What is the online check-in process for TAP Air Portugal?

Accepted Answer

Online check-in for TAP Air Portugal flights is generally available 36 hours before departure. For flights to or from the United States, online check-in opens 24 hours prior to departure. You can complete the check-in process via the TAP Air Portugal website or their mobile app. If you have checked baggage, you will still need to drop it off at the designated counters at the airport.

Question 8

What should I do if my baggage is lost or damaged after a TAP Air Portugal flight?

Accepted Answer

If your baggage is lost or damaged, you should consult the procedures outlined in the "Lost / Damaged baggage" section of the TAP Air Portugal Help Center. If you are no longer in the baggage reclaim area at the airport, it is advised to contact their Contact Center for assistance in resolving the situation as quickly as possible.

Question 9

Does TAP Air Portugal have a loyalty program?

Accepted Answer

Yes, TAP Air Portugal operates a loyalty program called TAP Miles&Go. Members can earn miles by flying with TAP Air Portugal and its Star Alliance partners, as well as through other program partners. These miles can then be redeemed for flights, upgrades, and other benefits. The program also offers different status tiers (e.g., Silver, Gold) with additional exclusive advantages.

Question 10

How can I call FLYTAP customer service from another country?

Accepted Answer

If you need to call FLYTAP from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Business Customer Service
Corporate Communication	+351 21 841 6017 Call now
Cargo
USA	+1 973 621 7666 Call now
Customer Service
Help Center	+1 800 931 1821 Call now
Helpline for Disabled Passengers	+1 800 778 4838 Call now
Lost and Found Portugal	+351 21 123 4406 Call now
Lost and Found USA	+1 973 624 6363 Call now
Portugal	+351 21 123 4408 Call now
TTY	+1 800 455 9880 Call now
Headquarters
Lisbon, Portugal	+351 21 841 5000 Call now
International Customer Service / Special Assistance
International	+351 21 123 4400 Call now
Toll-Free Number
USA	+1 800 903 7914 Call now

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