Question 1

How can I change or cancel my booking?

Accepted Answer

You can change or cancel your booking via the "Manage Booking" section on the SalamAir website, through their Call Centre, or by visiting a nearest travel agent. Cancellation or modification fees may apply depending on your selected fare bundle and the timeframe before departure.

Question 2

What is SalamAir's refund policy?

Accepted Answer

Eligibility for refunds or travel credits depends on the specific ticket conditions and fare type purchased. Generally, economy class tickets allow changes and cancellations with applicable fees, while promotional or non-refundable fares may have more restrictive conditions. For affected passengers due to airline-initiated cancellations, options like rescheduling, refunds to the original payment method, or alternative travel arrangements are typically offered. You can also contact customercare@salamair.com for refund requests.

Question 3

How can I add extra baggage allowance?

Accepted Answer

You can add extra baggage allowance (10KG, 20KG, 30KG, or 40KG/2 pieces) at the time of booking or through the "Manage Booking" tab on the SalamAir website. If you need to add extra baggage at the airport, charges will apply based on weight and destination, subject to availability and operational necessities.

Question 4

What is the recommended airport arrival time?

Accepted Answer

It is recommended that passengers arrive at the check-in counters at least two hours prior to the scheduled departure time of the flight. Check-in counters typically close 60 minutes before departure, and passengers arriving later may not be able to travel, with no refund applicable.

Question 5

When is the latest I can arrive at the departure gate?

Accepted Answer

You must be at the departure gate no later than 20 minutes before your flight departs. Failure to do so may result in not being able to travel, and no refunds will be applicable.

Question 6

How can I contact SalamAir customer service from abroad?

Accepted Answer

For general assistance and emergencies, you can contact SalamAir's 24/7 customer support team at +968 2427 2222. Additionally, SalamAir has various international offices with local contact numbers available on their official website.

Question 7

Can I choose my seat while booking?

Accepted Answer

Yes, you can pre-book your preferred seat during the online booking process or later using the "Manage Your Booking" feature. The cost for seat selection may vary based on its location in the cabin.

Question 8

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

In case of delayed or damaged baggage, you should report the issue at the arrival baggage service desk before leaving the airport. For delayed baggage, you will receive a Property Irregularity Report (PIR) and local contact details. If baggage is not delivered within 21 days, it will be declared lost, and a claim will be settled. For damaged baggage, a Damage Property Report (DPR) will be provided.

Question 9

Does SalamAir offer online check-in?

Accepted Answer

Yes, SalamAir offers online check-in through their official website, typically available from 24 hours up to 1 hour prior to the scheduled departure time.

Question 10

What documents are required for travel with SalamAir?

Accepted Answer

The documents required for travel vary depending on your destination. It is recommended to refer to the country-specific requirements before booking or proceeding for travel.

Question 11

How can I call Salam Air customer service from another country?

Accepted Answer

If you need to call Salam Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Abha Mobile
Mobile	+966 57 201 0829 Call now
Dammam Mobile
Mobile	+966 59 489 0198 Call now
Delhi Office
Office	+91 11 4323 2210 Call now
Dubai Office
Office	+971 4 887 7111 Call now
Headquarters / Customer Care
Head Office / Customer Care	+968 24 272222 Call now Sun–Thu 09:00–17:00
Jaipur Office
Office	+91 141 482 1525 Call now
Jeddah & Medina Mobile
Mobile	+966 59 553 4494 Call now
Mumbai Office
Office	+91 22 6901 2092 Call now
Muscat Airport Office
Airport	+968 24 351234 Call now 24/7
Prague Office
Office	+420 233 311 086 Call now
Riyadh Mobile
Mobile	+966 53 691 4787 Call now
Sharjah Office
Office	+971 4 887 7111 Call now
Tehran Office
Office	+98 21 9132 0707 Call now

Salam Air Customer Service Number, Support Phone & Contact Info

About Salam Air & Customer Service

Salam Air's Customer Service Phone Numbers

Support Email Contacts

Frequently Asked Questions (FAQ)