Question 1

How do I change my flight?

Accepted Answer

You can change your flight via Manage My Booking on the British Airways website or app. Please note that fare differences and change fees may apply depending on your ticket type.

Question 2

How do I cancel my booking?

Accepted Answer

If you booked directly with British Airways, you can cancel your flight booking online via Manage My Booking for a full refund without penalty, up to 24 hours from when you made the original booking, provided travel is one week or more from the date of purchase. For other cancellations, eligibility and refund amount depend on the type of ticket you bought.

Question 3

How do I request a refund?

Accepted Answer

For tickets bought on ba.com or over the phone with British Airways, you may be eligible to apply for a refund using Manage My Booking. Eligibility and the refund amount depend on the type of ticket you purchased. For eligible tickets and services purchased within the U.S. with a credit card or cash, refunds are typically provided within 7 business days of receipt of the required refund information.

Question 4

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your baggage is delayed or damaged, you should report it at the airport within seven days of arrival and complete a Property Irregularity Report (PIR). You can then track delayed baggage online or make a claim.

Question 5

How can I get assistance if I have a disability or mobility needs?

Accepted Answer

You can request disability and mobility assistance through Manage My Booking after you have booked your flights, at least 48 hours before your flight departs. British Airways offers various services, including escorts and assistance with seating.

Question 6

How do I contact British Airways Customer Relations for a complaint?

Accepted Answer

For post-travel queries, such as complaints and claims, you should complete the online form available on the British Airways website. For pre-travel or reservation-related customer relations, you can use the main customer service number.

Question 7

How can I retrieve a lost booking confirmation number?

Accepted Answer

You can retrieve your lost booking confirmation number by checking your email for any correspondence from British Airways regarding your booking. Alternatively, you can log into your British Airways account on their website, where your bookings may be listed.

Question 8

Can I chat with a live agent online?

Accepted Answer

Yes, British Airways offers a chatbot on their website. You can also speak with a live agent via chat, available between 06:00 – 22:00 UK time, Monday to Saturday, and 08:00 – 22:00 on Sunday.

Question 9

How do I check my flight status?

Accepted Answer

You can check live departures and arrivals information for British Airways flights directly on their official website.

Question 10

What is the policy for cancelling a flight within 24 hours of booking?

Accepted Answer

If you have booked directly with British Airways, you can cancel your flight booking and claim a full refund without penalty, up to 24 hours from when you make the original booking, provided travel is one week or more from the date of purchase.

Question 11

How can I call British Airways customer service from another country?

Accepted Answer

If you need to call British Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility and Disability Assistance
Accessibility Team (UK)	+44 800 408 1100 Call now Daily: 08:00-20:00
Minicom (D/deaf or hard of hearing - UK)	+44 345 700 7706 Call now Daily: 24/7
Baggage/Luggage Problems
Baggage/Luggage Problems (US)	+1 800 828 8144 Call now Mon-Fri 9am-5pm EST
Bereavement and Terminal Illness
Bereavement and Terminal Illness (UK)	+44 20 3684 9677 Call now Daily: 08:00-20:00
British Airways Holidays
British Airways Holidays (US)	+1 877 428 2228 Call now Daily: 07:00-23:00 EST
Customer Service
Amendments or Cancellations	+44 344 493 0787 Call now
Customer Service	+1 800 247 9297 Call now +1 800 452 1201 Call now +44 1244 207715 Call now +44 20 3250 0145 Call now
Executive Club	+44 344 493 0747 Call now
Delayed Baggage
Delayed Baggage (UK)	+44 344 493 0785 Call now Daily: 24/7
Refunds
Refunds (US)	+1 877 767 7970 Call now Mon-Fri 9am-5pm EST
Toll-Free Number
Toll-Free Number	+1 800 403 0882 Call now

British Airways Customer Service Number, Support Phone & Contact Info

About British Airways & Customer Service

British Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)