Question 1

How can I contact Freebird Airlines customer service?

Accepted Answer

Freebird Airlines provides several contact options for customer service. You can reach them via phone at +902423495747, +902126637777, or +908502825550 for international calls. For WhatsApp communication, the number is +905362717662. General inquiries can be sent to info@freebirdairlines.com, while customer relations specific issues can be directed to customerrelations@freebirdairlines.com.

Question 2

What is Freebird Airlines' baggage allowance?

Accepted Answer

Passengers are generally permitted one piece of carry-on baggage weighing up to 8 kg, with typical dimensions of 55 x 40 x 20 cm. Checked baggage allowances vary based on the destination, ticket type, or the specific tour operator, commonly ranging from 20 kg to 30 kg. If your baggage exceeds these limits, excess baggage can be purchased for an additional fee.

Question 3

Does Freebird Airlines offer online check-in?

Accepted Answer

Currently, Freebird Airlines does not provide online check-in services. Passengers are required to complete their check-in at the airport counters. These counters typically open 3 hours before the scheduled departure time and close 45 to 60 minutes prior to takeoff. It is advisable to arrive early to ensure a smooth check-in process.

Question 4

What is the policy for flight cancellations and refunds?

Accepted Answer

If Freebird Airlines cancels a flight, passengers are generally entitled to either a rebooked flight at no additional cost or a full refund. If the cancellation occurs with less than 14 days' notice, passengers may also be eligible for cash compensation under EU regulations, provided the cancellation was not due to extraordinary circumstances beyond the airline's control. For flights booked through a tour operator, the specific refund and cancellation policies may be governed by the terms of the booking provider.

Question 5

Can I get compensation for a delayed Freebird Airlines flight?

Accepted Answer

Passengers may be entitled to compensation for delayed flights, particularly if the delay is 3 hours or more and the flight departs from an EU airport, as per EU Regulation (EC) 261/2004. The amount of compensation can vary depending on the flight distance. However, compensation is not applicable if the delay is caused by extraordinary circumstances that are outside the airline's control, such as severe weather conditions or air traffic control strikes.

Question 6

How can I reserve seats or purchase additional services?

Accepted Answer

Seats can be pre-selected either during the initial booking process or at the airport during check-in. Extra legroom seats are available, often for an additional charge. Additional services, including special baggage, extra weight allowances, and special meals, can typically be purchased up to 16 hours before the scheduled departure time. Seat reservations can be made up to 4 hours prior to departure.

Question 7

What is the policy for traveling with children or unaccompanied minors?

Accepted Answer

Small children are permitted to bring a stroller free of charge; it must be tagged at the check-in counter and handed over before boarding. Children under 2 years of age are not entitled to carry-on luggage. The Unaccompanied Minor service is available for children between 5 and 12 years old, with a fee starting from 80 EUR per child for a one-way journey. It is strongly recommended to submit a request at least 96 hours before departure to confirm the availability of this service.

Question 8

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

In the event of lost, damaged, or delayed baggage, you should contact Freebird Airlines directly. The airline issues a baggage tag for each checked item, and passengers are responsible for keeping this tag and verifying its details. For assistance with baggage irregularities, you can reach out to the airline's customer service or their offices located at the airport.

Phone Line	Phone
Customer Service
Customer Service	+90 212 663 77 77 Call now
Direct line	+90 242 349 57 47 Call now
Whatsapp	+90 536 271 76 62 Call now
Customer Service (International)
Direct line	+90 850 282 5550 Call now
Office (Istanbul)
Direct line	+90 242 349 33 00 Call now Monday to Friday from 09:00 to 18:00

Freebird Airlines Customer Service Phone Number & Contact Information

How to Contact Freebird Airlines

Freebird Airlines Customer Service Phone Numbers

Freebird Airlines Customer Service FAQ