Question 1

What are the rules for hand-carried baggage?

Accepted Answer

You are allowed one piece of cabin bag not exceeding 7kg (Economy Class) or 10kg (Business Class), and/or one laptop bag or handbag. Cabin baggage should not exceed dimensions of L 56cm x H 36cm x W 23cm.

Question 2

How do I submit a request for a refund?

Accepted Answer

For purchases made via the Batik Air website, you can submit a request directly through the Batik Air website's Refund Request section. Purchases made through travel agents must be submitted to the respective travel agents.

Question 3

How long does it take to process a refund?

Accepted Answer

The refund processing time is up to 30 days.

Question 4

Can I cancel my booking if my flight is rescheduled or delayed?

Accepted Answer

For advance rescheduling of more than 3 hours, a full refund is permitted. For flights delayed more than 5 hours, a full refund is permitted. For delays less than 5 hours, you are entitled to a one-time free change.

Question 5

What is the checked baggage allowance?

Accepted Answer

Checked baggage allowance varies by route, class of travel, and ticket terms. Generally, Economy Class passengers are allowed up to 20 kg, and Business Class passengers up to 30 kg.

Question 6

How can I pre-purchase additional baggage allowance?

Accepted Answer

Additional baggage allowance can be pre-purchased online during booking or through "Manage Booking" up to 12 hours before departure, often at lower rates than at the airport.

Question 7

How do I request a wheelchair or special assistance?

Accepted Answer

You may pre-book a wheelchair at least 48 hours prior to departure via the Customer Care Centre or by emailing od_customercare@batikair.com.my. Payment may be required at Airport Ticketing Offices, and requests are subject to availability.

Question 8

When can I check-in for my flight?

Accepted Answer

Online check-in opens 24 hours before departure. For domestic flights, check-in closes 1 hour before departure, and for international flights, it closes 2 hours before departure. Airport counters open 3 hours before international flights and 2 hours before domestic flights, closing 45 minutes before departure.

Question 9

What if my passport expires in less than 6 months?

Accepted Answer

You are not permitted to board flights or granted entry at your destination if your passport validity is less than 6 months.

Question 10

What items are prohibited in checked-in and hand-carry baggage?

Accepted Answer

Prohibited items include explosives, gases, flammable liquids, reactive substances, oxidizers, toxic or infectious substances, radioactive material, corrosives, vehicle fuel system components containing fuel, guns, firearms, ammunition, and weapons including replicas. Sharp objects in checked baggage must be securely wrapped.

Phone Line	Phone
Call Center
Customer Care	+60 3 7841 5333 Call now Daily 9am-8pm MYT
Customer Support Australia
Customer Support	+61 2 9158 8599 Call now Mon-Fri: 9:00am-8:00pm AEST
Customer Support India
Customer Support	01141714850 Call now Mon-Fri: 9:30am-5:30pm, Sat: 9:30am-2pm
Customer Support New Zealand
Customer Support	+64 9 871 4033 Call now Mon-Fri: 9:00am-5:30pm NZST
Toll-Free Australia & New Zealand
Toll-Free	1300335353 Call now

Batik Air Malaysia Customer Service Phone Number & Contact Information

How to Contact Batik Air Malaysia

Batik Air Malaysia Customer Service Phone Numbers

Batik Air Malaysia Customer Service FAQ