Question 1

What is LOT Polish Airlines' 24-hour cancellation policy?

Accepted Answer

LOT Polish Airlines allows passengers to cancel their booking free of charge within 24 hours of purchase, regardless of the fare type. This policy applies provided the flight departure is at least 7 days away. A full refund is typically processed in the original form of payment.

Question 2

What is the refund policy for cancellations made beyond 24 hours?

Accepted Answer

For cancellations made more than 24 hours after booking, the refund eligibility and amount depend on the specific fare conditions of the ticket. Non-refundable tickets generally do not qualify for a refund unless the flight is cancelled by the airline. Refundable tickets may be subject to cancellation fees.

Question 3

What are my options if LOT Polish Airlines cancels my flight?

Accepted Answer

If LOT Polish Airlines cancels your flight, you are entitled to either a full refund for the unused ticket or rebooking on another available flight to your destination. Additionally, you may be eligible for compensation under EU Regulation 261/2004, depending on the notification period and flight distance.

Question 4

How can I request a refund for my ticket?

Accepted Answer

To request a refund for a non-cancelled flight, you can fill out the contact form available on the LOT Polish Airlines website. For flights that have been cancelled by the airline, a specific refund form is provided for submission.

Question 5

What is the checked baggage allowance for LOT Polish Airlines flights?

Accepted Answer

The checked baggage allowance varies based on your ticket class and route. For most international travel, Economy Class typically permits one piece of luggage up to 23 kg (50 lbs), while Business Class generally allows two pieces, each weighing up to 32 kg (70 lbs). Economy Saver fares may not include any free checked baggage.

Question 6

What are the rules for carry-on baggage?

Accepted Answer

Passengers in Economy Class are generally allowed one piece of carry-on luggage not exceeding 8 kg (17.6 lbs), plus one personal item. Business Class passengers are usually permitted two carry-on bags, with each bag weighing up to 9 kg. Maximum dimensions for carry-on luggage typically must not exceed 55 x 40 x 23 cm.

Question 7

How can I purchase excess baggage, and what are the costs?

Accepted Answer

Fees apply for baggage that exceeds the standard weight or size limits, and these costs vary depending on your specific route and fare type. It is often more economical to purchase additional baggage allowance online through the 'Manage My Booking' section on the LOT website at least 12 hours before departure, as airport rates may be higher.

Question 8

When can I check in for my LOT Polish Airlines flight?

Accepted Answer

Online check-in is available via the LOT Polish Airlines website or mobile app, typically starting 36 hours before your scheduled departure. For airport check-in, counters generally open at least 2 hours before departure for flights within Poland, Europe, the Middle East, and Central Asia, and at least 3 hours before departure for long-haul flights to destinations like the USA and Canada. Airport check-in is free of charge.

Question 9

What are the various ways to contact LOT Polish Airlines customer service?

Accepted Answer

LOT Polish Airlines offers multiple contact options for customer support. You can reach their Contact Center by phone, which operates 24/7 in Polish and English. Additionally, you can contact them via Messenger, WhatsApp, or by submitting a detailed inquiry through the contact forms available on their official website.

Question 10

How can I call LOT Polish Airlines customer service from another country?

Accepted Answer

If you need to call LOT Polish Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Austria	+43 1 206092573 Call now 24/7
Austria and Germany	+49 69 153253324 Call now 24/7
Belgium	+32 2 200 75 91 Call now 24/7
Canada	+1 416 236 4242 Call now 24/7
China	+86 400 882 2057 Call now 24/7
Customer Service	+48 22 577 77 55 Call now 24/7
Denmark	+45 43 31 04 42 Call now 24/7
Finland	+358 9 69379036 Call now 24/7
France	+33 800 10 12 24 Call now 24/7
Greece	+30 800 441 43393 Call now 24/7
Hungary	+36 1 778 9569 Call now 24/7
Israel	+972 3 721 7931 Call now 24/7
Italy	+39 02 8710 3679 Call now 24/7
Japan	+81 3 6362 8079 Call now 24/7
Norway	+47 24 05 50 67 Call now 24/7
Poland	+48 22 459 62 24 Call now 24/7 +48 22 491 77 55 Call now 24/7
Russia	+7 499 951 26 02 Call now 24/7
Singapore	+65 6622 2094 Call now 24/7
South Korea	+82 2 2023 5706 Call now 24/7
Spain	+34 918 36 85 53 Call now 24/7
Switzerland	+41 22 761 42 49 Call now 24/7
Ukraine	+380 89 323 9820 Call now 24/7
United Arab Emirates	+971 800 035702725 Call now 24/7
Customer Service Number
United States	+1 212 789 0970 Call now

LOT Polish Airlines Customer Service Number, Support Phone & Contact Info

About LOT Polish Airlines & Customer Service

LOT Polish Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)