Question 1

How can I contact WestJet customer service if I am calling from outside North America?

Accepted Answer

If you are calling from outside North America for general inquiries or new bookings, you can dial +1-403-444-2581. This number is also listed for lost and found inquiries outside of Canada.

Question 2

What is WestJet's policy on flight changes and cancellations?

Accepted Answer

WestJet flights can generally be changed or canceled up to two hours before the scheduled departure time. If changes are made within 24 hours of the original booking, only the fare difference may apply. Eligibility for changes or cancellations depends on the fare type purchased, with UltraBasic fares typically not being eligible.

Question 3

How do I request a refund for a WestJet flight?

Accepted Answer

Refund requests can be made through the WestJet website or by contacting customer service. Refund eligibility is dependent on the fare type and the reason for cancellation. For flights delayed or canceled due to reasons within WestJet's control, you may be entitled to rebooking or a refund.

Question 4

Does WestJet offer live chat support for customer service?

Accepted Answer

Yes, WestJet offers live chat support for general inquiries. Live chat agents are available seven days a week, with specific hours for English, French, Japanese, and Korean support.

Question 5

How can I add my WestJet Rewards ID to an existing booking?

Accepted Answer

For flight-only bookings, you can add your WestJet Rewards ID during the self-serve check-in process or through the 'Manage trips' section online. Alternatively, you can contact WestJet customer service for assistance.

Question 6

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

If your baggage is lost, damaged, or delayed, you can request reimbursement for related expenses. For assistance, you can contact WestJet's dedicated baggage line. For calls from North America, dial 1-866-666-6224, and from outside North America, dial +1-403-444-2581.

Question 7

How can I use WestJet points for flights or seat selection?

Accepted Answer

WestJet points can be used for new bookings to cover all or part of an eligible flight's base fare and surcharges. For seat selection, points can be applied during booking or after booking via 'Manage Trips' for 50% or 100% of the seat cost. A minimum redemption of 2,500 WestJet points applies for certain fare types.

Question 8

What are the contact options for WestJet Vacations if I am outside Canada or the U.S.?

Accepted Answer

If you are calling about WestJet Vacations bookings from a country other than Canada or the U.S., you can reach them at +1-403-444-2586. This line operates from 6 a.m. to 10 p.m. Mountain Time, seven days a week.

Question 9

Am I eligible for compensation if my WestJet flight is delayed or cancelled?

Accepted Answer

You may be entitled to compensation under the Air Passenger Protection Regulations (APPR) if your WestJet-operated flight to, from, or within Canada was delayed or canceled for reasons within WestJet's control, and you were informed 14 days or less before departure, resulting in an arrival delay of three hours or more at your final destination.

Question 10

How do I contact WestJet for group bookings or conventions?

Accepted Answer

For group bookings, meetings, or conventions, particularly for WestJet Vacations packages requiring 10 or more rooms, you can contact the WestJet Vacations Group Desk at 1-877-495-8747.

Question 11

How can I call WestJet customer service from another country?

Accepted Answer

If you need to call WestJet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Accessibility	+1 866 693 7853 Call now +1 877 952 0100 Call now
Customer Service
Cargo	+1 403 444 2435 Call now +1 866 952 2746 Call now
Lost and Found (Outside of Canada)	+1 403 444 2581 Call now
Lost and found, damaged or missing baggage	+1 866 666 6224 Call now
WestJet Vacations	+1 877 737 7001 Call now
General Info
International	+1 403 444 2446 Call now
Staro	+1 403 539 7099 Call now
Reservations (UK)
Reservations (United Kingdom)	+44 20 7644 6114 Call now
Toll-Free Number
Toll-Free Number	+1 888 937 8538 Call now
WestJet Vacations (Outside North America)
WestJet Vacations (International)	+1 403 444 2586 Call now 6 a.m. to 10 p.m. MT, seven days a week
WestJet Vacations Group Desk
Groups (10+ rooms)	+1 877 495 8747 Call now

WestJet Customer Service Number, Support Phone & Contact Info

About WestJet & Customer Service

WestJet's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)