Question 1

How can I contact SkyUp Airlines customer service?

Accepted Answer

SkyUp Airlines provides customer support via phone and email. For calls within Ukraine, a toll-free number is available (+380800303113). For international inquiries, standard Ukrainian numbers such as +380443300013 and +380443399003 are provided. Additionally, you can often find contact forms or email addresses like info@skyup.aero on their official website for specific inquiries.

Question 2

What is SkyUp Airlines' baggage allowance for carry-on and checked luggage?

Accepted Answer

Baggage allowance varies by fare type. For the 'Just Fly' fare, one small carry-on bag (40x30x20 cm, up to 9 kg) is included for free. Larger carry-on options and checked baggage (up to 12 kg, 23 kg, or 32 kg) can be purchased as additional services or are included with higher fare classes like 'Fly & Smile' or 'Fly & Celebrate'. Each piece of checked baggage must not exceed 32 kg and dimensions of 190x75x65 cm.

Question 3

How do I check in for my SkyUp Airlines flight?

Accepted Answer

Online check-in is available through the 'My Bookings' section on the SkyUp Airlines website. It typically opens 72 hours before departure for 'Just Fly' fares and 15 days for other fares, closing 4 hours before departure for regular flights. Airport check-in is free for 'Fly & Celebrate' fares, but for other fares, a fee of 25 EUR may apply if you check in at the airport.

Question 4

What is SkyUp Airlines' flight cancellation and refund policy?

Accepted Answer

The cancellation and refund policy depends on the fare class purchased. Basic and Standard fares are generally non-refundable outside the 24-hour cancellation window. Economy Flex fares may be refundable, subject to a cancellation fee. If SkyUp Airlines cancels a flight, passengers are entitled to a refund or alternative transportation, and may be eligible for compensation under EU261 regulations if notified less than 14 days before departure.

Question 5

How can I make changes to my SkyUp Airlines booking?

Accepted Answer

You can manage your booking, including making changes to dates or times, through the 'My Bookings' section on the official website. Changes are subject to the fare class and ticket conditions, and fees or fare differences may apply.

Question 6

Does SkyUp Airlines offer compensation for delayed or cancelled flights?

Accepted Answer

Yes, under EU Regulation 261, passengers may be entitled to compensation of up to €600 for delayed flights (3+ hours arrival delay) or cancelled flights if notified less than 14 days before departure, provided the disruption is not due to extraordinary circumstances.

Question 7

Can I travel with my pet on a SkyUp Airlines flight?

Accepted Answer

SkyUp Airlines allows the transportation of both dogs and cats. It is necessary to notify the airline at least 24 hours in advance for pets traveling in the cabin. Pets can also be transported in the baggage compartment, with fees applying, which are typically cheaper when paid online.

Question 8

What are the rules for traveling with infants on SkyUp Airlines?

Accepted Answer

Passengers traveling with an infant can typically bring one bag with food and necessary items for the baby into the cabin, weighing up to 5 kg and measuring 40x30x20 cm. Infants usually have a limited baggage allowance, which often includes a collapsible stroller or car seat.

Question 9

How can I select my seat on a SkyUp Airlines flight?

Accepted Answer

Seat selection policies vary by fare. For the cheapest 'Just Fly' fare, you can purchase a specific seat during booking, otherwise, a random seat will be assigned for free. For more expensive fares, seat selection is often included free of charge.

Question 10

How can I call SkyUp customer service from another country?

Accepted Answer

If you need to call SkyUp from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+380 44 330 0013 Call now +380 44 339 9003 Call now
Direct line	+380 800 303 113 Call now

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