Question 1

How can I contact Bulgaria Air customer service?

Accepted Answer

You can contact Bulgaria Air's Customer Service Centre by calling +35924020400. They are available daily from 08:00 to 22:00 hrs local time in Bulgaria.

Question 2

When is online check-in available for Bulgaria Air flights?

Accepted Answer

Online check-in for Bulgaria Air flights is available from 24 hours before the scheduled departure time and closes 1 hour (60 minutes) before take-off.

Question 3

What is the carry-on baggage allowance for Bulgaria Air flights?

Accepted Answer

Economy Class passengers are generally allowed one piece of hand baggage up to 10 kg (dimensions 55x40x23 cm) and one personal item (e.g., handbag/laptop) up to 40x30x15 cm. The maximum total weight for both items is 12 kg. Business Class passengers are typically allowed two pieces of hand baggage with a combined total weight of 15 kg and dimensions 55x40x23 cm each, plus one personal item.

Question 4

What is the checked baggage allowance for Bulgaria Air flights?

Accepted Answer

Checked baggage allowance varies by fare and class. Economy Class passengers typically receive one free checked bag up to 23 kg, while Business Class passengers are entitled to two items of free checked baggage, each with a maximum weight of 32 kg. The overall dimensions for any checked bag should not exceed 158 cm (length + height + width).

Question 5

What should I do if my Bulgaria Air flight is cancelled?

Accepted Answer

If your Bulgaria Air flight is cancelled, the airline must offer you alternative transportation to your destination or a refund. If you were informed less than 14 days before departure, you might also be entitled to compensation of up to €600, unless the cancellation was due to extraordinary circumstances.

Question 6

Am I entitled to compensation if my Bulgaria Air flight is delayed?

Accepted Answer

You may be entitled to monetary compensation if your Bulgaria Air flight arrives at its final destination with a delay of more than 3 hours, provided the delay is due to the airline's fault and not extraordinary circumstances. Compensation amounts can range from €250 to €600, depending on the flight distance.

Question 7

How can I request special assistance for my flight?

Accepted Answer

If you require special assistance, it is important to notify Bulgaria Air or your travel agency at least 48 hours before your flight, preferably when making your booking. This ensures that the necessary assistance can be arranged at the airport.

Question 8

What is the FLY MORE loyalty program?

Accepted Answer

FLY MORE is Bulgaria Air's frequent flyer program designed to reward regular passengers. Members earn bonus points for flights, which can be redeemed for bonus tickets, free upgrades to business class, additional checked baggage, seat selection, and other personalized services. The program has three levels: Basic, Silver, and Gold Privilege, offering increasing benefits.

Question 9

What happens if I check-in online but then do not travel?

Accepted Answer

If you have checked in online but will not be traveling, you must contact the Customer Service Centre as soon as possible at +35924020400 or via email at callFB@air.bg.

Question 10

Can I change my seat after online check-in?

Accepted Answer

After online check-in, any change of seat is only possible at the airport at the Business class counter (Drop off) before your flight.

Question 11

How can I call Bulgaria Air customer service from another country?

Accepted Answer

If you need to call Bulgaria Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo
Cargo	+359 2 402 0337 Call now
Customer Service
Administrative Office	+359 2 984 0203 Call now
Charters and Leasing	+359 2 402 0309 Call now
City Office	+359 2 402 0393 Call now
FLY MORE Loyalty Program	+359 2 984 0296 Call now
Direct line	+359 2 402 0400 Call now
Legal
Legal	+359 2 402 0269 Call now

Bulgaria Air Customer Service Number, Support Phone & Contact Info

About Bulgaria Air & Customer Service

Bulgaria Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)