Question 1

How can I contact Flydubai customer service?

Accepted Answer

Customers can contact Flydubai's customer service through their Contact Centre in Dubai at +971 600 54 44 45. They can also utilize the contact us form available on the official website or reach out via Flydubai's social media channels for assistance.

Question 2

How can I check the status of my flight?

Accepted Answer

You can check the latest updates on your flight status by visiting flydubai.com or using the official flydubai mobile app. It is advisable to check the status before heading to the airport for the most current information.

Question 3

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your baggage is missing or damaged upon arrival, you should report it immediately to the baggage services desk at your arrival airport. If you are unable to report it at the airport, you can submit a request within 7 days of arrival via the 'Contact us' form on their website, selecting 'Baggage – delayed or damaged' as the subject. For delayed baggage, you can track its status and update details through the 'Manage your delayed bag report' portal.

Question 4

How do I request a refund for my ticket?

Accepted Answer

Flydubai offers refunds under specific conditions, such as flight cancellations or significant schedule changes initiated by the airline. Refunds are subject to the fare rules and terms and conditions of the purchased ticket. If you booked directly with Flydubai, you can request a refund by completing the refund form on their website. If your booking was made through a travel agent, you must contact them directly for refund options.

Question 5

How can I manage my existing booking?

Accepted Answer

You can manage various aspects of your booking, including updating contact details and making other changes, by visiting the 'Manage your booking' section on the flydubai website.

Question 6

What is Emirates Skywards and how does it relate to Flydubai?

Accepted Answer

Emirates Skywards is the loyalty program for both Emirates and Flydubai. As a member, you can earn and spend Skywards Miles and Tier Miles on all Flydubai flights, enjoying various privileges and benefits across the combined network of both airlines. You can log in to your Emirates Skywards account through flydubai.com or call the flydubai Customer Centre to spend Miles.

Question 7

Can I change or cancel my flight?

Accepted Answer

Customers booked to travel may have options to rebook on an alternative flight to the same destination, often without penalty charges, depending on the fare rules and any current travel advisories. If you booked your flight with a travel agent, you should contact them for rebooking or cancellation options. If you booked directly with Flydubai, you can contact their customer service for assistance.

Question 8

How can I add extras to my booking?

Accepted Answer

You can add various extras to your booking, such as additional baggage allowance, selecting extra legroom seats, or purchasing travel insurance, by visiting the 'Add extras' section on flydubai.com. You also have the option to use Skywards Miles to pay for optional extras like extra baggage or seat selection.

Question 9

What are the baggage allowances for Flydubai flights?

Accepted Answer

Baggage allowances for Flydubai flights can vary based on the fare type purchased and your specific destination. Detailed information regarding hand baggage and checked baggage rates can be found on the official flydubai website under the 'Baggage' section.

Question 10

Does Flydubai offer a live chat service for customer support?

Accepted Answer

Flydubai does not currently offer a live chat feature on their website for general customer service inquiries. However, for Emirates Skywards-related enquiries, a Live Chat option is available, though it is currently only offered in English.

Question 11

How can I call Flydubai customer service from another country?

Accepted Answer

If you need to call Flydubai from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
India (Chennai)	+91 95662 90914 Call now
Pakistan	+92 21 111 225 539 Call now
Russia	+7 800 555 28 33 Call now
Saudi Arabia	+966 9200 15566 Call now
UAE	+971 600 544445 Call now

Flydubai Customer Service Number, Support Phone & Contact Info

About Flydubai & Customer Service

Flydubai's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)