Question 1

When can I check in online for an Air Dolomiti flight?

Accepted Answer

You can check in online from 23 hours before your flight's departure.

Question 2

What is the hand baggage allowance on Air Dolomiti flights?

Accepted Answer

For Economy Class fares, the maximum weight for cabin bags is 8 kg. Business Class fares allow two bags, each up to 8 kg. Dimensions must not exceed 55 x 40 x 23 cm.

Question 3

How can I change or cancel my Air Dolomiti flight booking?

Accepted Answer

You can change your booking online through the "Manage my Booking" section if permitted by your ticket's fare conditions, or by contacting Air Dolomiti Customer Service. Refunds are subject to the fare conditions.

Question 4

What should I do if Air Dolomiti cancels my flight?

Accepted Answer

If your flight is cancelled, Air Dolomiti will automatically rebook you on an alternative flight to the same destination and in the same travel class free of charge. You may also be entitled to reimbursement or compensation depending on the notice period and alternative flight offered.

Question 5

Am I entitled to compensation for a delayed Air Dolomiti flight?

Accepted Answer

You may be entitled to monetary compensation if your flight arrives at its final destination more than 3 hours late, provided the delay is not due to extraordinary circumstances.

Question 6

How do I request special assistance for passengers with disabilities or reduced mobility?

Accepted Answer

You can request assistance when booking your flight or later by calling Air Dolomiti Customer Service at +39 045 2886140 (or +49 089 97580497 from Germany) or by sending an email to customer-service@airdolomiti.it, no later than 48 hours before departure.

Question 7

What should I do if my checked baggage is lost, delayed, or damaged?

Accepted Answer

For information on lost, delayed, or damaged baggage, you should contact the Customer Relations Office, often by filling out an appropriate form online. Air Dolomiti's liability is limited by the Montreal Convention.

Question 8

What should I do if I leave a personal item on board an Air Dolomiti aircraft?

Accepted Answer

If you leave something behind on board, you should first contact the Lost and Found office of the airport of arrival. For further assistance, you can contact Air Dolomiti Customer Relations.

Question 9

How can I contact Air Dolomiti Customer Service?

Accepted Answer

You can contact Air Dolomiti Customer Service by phone at +39 045 2886140 (from Italy) or +49 089 97580497 (from Germany). The service is available Monday to Friday from 8:30 AM to 8:00 PM CET and Saturdays and Sundays from 9:00 AM to 5:00 PM CET (excluding holidays). You can also send an email to customer-service@airdolomiti.it. Air Dolomiti also offers a live chat service on weekdays from 9:00 AM to 5:00 PM (local time, excluding public holidays).

Question 10

How can I call Air Dolomiti customer service from another country?

Accepted Answer

If you need to call Air Dolomiti from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
For Further Information	+39 045 288 6111 Call now
Linee Aeree Regionali Europee	+39 045 860 5211 Call now
Phone For Canada	+1 877 779 7020 Call now
Phone For Germany	+49 89 97580497 Call now
Phone For US	+1 800 380 6541 Call now
Direct line	+39 045 288 6140 Call now
Legal
Privacy Inquiries	+39 06 696771 Call now

Air Dolomiti Customer Service Number, Support Phone & Contact Info

About Air Dolomiti & Customer Service

Air Dolomiti's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)