Question 1

How can I contact EVA Air customer service?

Accepted Answer

You can contact EVA Air customer service through their toll-free number +1-800-695-1188, which operates 24 hours daily for Chinese and English services. Alternatively, you can find specific regional contact numbers on their official website for various locations worldwide.

Question 2

How do I change or cancel my EVA Air flight booking?

Accepted Answer

If you purchased your ticket through the EVA Air website or mobile app, you can typically change your dates/flights or cancel your booking via the 'Manage Your Trip' section on their website. For tickets bought from a travel agent, you must contact the agent directly for changes or cancellations. Changes and cancellations may be subject to fare rules, penalties, and fare differences.

Question 3

What is EVA Air's refund policy?

Accepted Answer

Refund eligibility and processing depend on your ticket's fare rules. For tickets purchased directly from EVA Air's official website or reservation offices, you can submit a refund application online or contact their ticketing office. Refunds for credit card payments are generally processed within 7 business days, while cash/check refunds may take up to 20 business days. If your ticket was purchased through a travel agent, you must contact them for refund arrangements.

Question 4

What should I do if my baggage is delayed, missing, or damaged?

Accepted Answer

If your checked baggage is delayed, lost, or damaged, you should report it immediately to the EVA Air baggage service office or ground handling agent at the airport upon arrival. If you have already left the airport, you can contact the EVA Air Baggage Service Office or use their online baggage tracing system. Claims for damaged or partially lost baggage must typically be submitted within seven days of retrieval.

Question 5

What is the baggage allowance for EVA Air flights?

Accepted Answer

Baggage allowances vary by class of service, destination, and ticket type. Generally, Economy Class passengers can check one piece up to 23 kg, Premium Economy two pieces up to 28 kg each, and Business Class two pieces up to 32 kg each. Carry-on allowances are typically one piece up to 7 kg for Economy and two pieces for Business Class. It's recommended to check the specific allowance for your itinerary on the EVA Air website or your ticket details.

Question 6

Can I check in online for my EVA Air flight?

Accepted Answer

Yes, EVA Air offers online check-in through their website and mobile app. Online check-in is usually available from 48 hours up to 1 hour before your scheduled departure time. This service allows you to select your seat and obtain your boarding pass electronically.

Question 7

What is a 'No-Show fee' and when does it apply?

Accepted Answer

A 'No-Show fee' is charged to passengers who do not cancel their reservations and fail to show up for their flights. This fee may be deducted from any potential refund or required for ticket reissuance. The fee applies to flights operated by EVA/UNI AIR with ticket numbers starting with 695/525 and varies based on fare families. You can pay this fee online via the EVA Air website or app, or by contacting a ticketing office or travel agent.

Question 8

How can I book a flight for an unaccompanied minor or a child traveling alone?

Accepted Answer

For booking child tickets only or for specific arrangements like unaccompanied minors, it is recommended to contact EVA Air's reservation and ticketing staff directly. Special rules and fares may apply for children and infants, especially if an infant turns two years old during the trip.

Question 9

What should I do if my flight is canceled or significantly delayed by EVA Air?

Accepted Answer

If your EVA Air flight is canceled or experiences a significant schedule change (e.g., more than 2 hours difference), you are typically eligible for alternative travel arrangements or a full refund without a service charge. For tickets purchased directly from EVA Air, you can submit a refund request through their website or contact their reservation and ticketing office. If booked via a travel agency, contact your agent.

Question 10

How can I call EVA AIR customer service from another country?

Accepted Answer

If you need to call EVA AIR from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Houston, TX, United States	+1 281 209 0022 Call now
London, United Kingdom	+44 20 7380 8300 Call now
Los Angeles, CA, United States	+1 310 362 6600 Call now
Manila, Philippines	+63 2 5328 3130 Call now
Richmond, BC, Canada	+1 604 214 6608 Call now
Rosemont, IL, United States	+1 847 261 9900 Call now
San Francisco, CA, United States	+1 650 579 1818 Call now
Seattle, WA, United States	+1 206 242 8888 Call now
Toronto, ON, Canada	+1 416 598 8808 Call now
Reservation/Ticketing Hotline
Ho Chi Minh City, Vietnam	+84 28 7100 2233 Call now Monday-Friday: 08:00 - 17:00 (Local Time); Outside these hours, service is provided by the Global Call Center.
India (Reservations / Ticketing)	+91 11 4165 7691 Call now Monday-Friday: 09:30-17:30 (Local Time)
Taiwan	+886 2 2501 1999 Call now Chinese and English 24 hours/daily
Toll-Free Number
Toll-Free Number	+1 800 695 1188 Call now

EVA AIR Customer Service Number, Support Phone & Contact Info

About EVA AIR & Customer Service

EVA AIR's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)