Question 1

What is the current operational status of Wow Air?

Accepted Answer

Wow Air ceased all operations on March 28, 2019, and is no longer flying. All flights were cancelled at that time.

Question 2

Can I still book flights with Wow Air?

Accepted Answer

No, it is not possible to book flights with Wow Air as the airline ceased all operations on March 28, 2019.

Question 3

What should I do if I had a flight booked with Wow Air?

Accepted Answer

If you had a flight booked with Wow Air, the airline ceased operations on March 28, 2019, and all flights were cancelled. Passengers were advised to seek alternative travel arrangements with other airlines.

Question 4

How can I get a refund for a cancelled Wow Air flight?

Accepted Answer

Passengers who paid for their tickets with a credit card were advised to contact their credit card company to inquire about a potential refund through a chargeback. Those who purchased travel insurance were encouraged to contact their insurance provider. For package holiday bookings, customers should have contacted their travel agent or tour operator.

Question 5

Is there a customer service number for Wow Air?

Accepted Answer

As Wow Air ceased operations and declared bankruptcy in March 2019, there is no active customer service department or phone number available for the airline.

Question 6

What happened to passengers who were stranded when Wow Air ceased operations?

Accepted Answer

When Wow Air ceased operations, thousands of passengers were stranded. They were advised to book new flights with other airlines, and some airlines offered 'rescue fares' at reduced rates.

Question 7

Can I claim compensation for a delayed or cancelled Wow Air flight from before its cessation?

Accepted Answer

According to reports at the time of cessation, passengers should not have counted on assistance or refunds directly from Wow Air, as claims are typically the last items paid out in bankruptcy estates.

Question 8

What if I purchased a Wow Air ticket as part of a package tour?

Accepted Answer

If your Wow Air ticket was part of a package tour purchased from a European travel agent (within the European Economic Area), you were protected by the Package Travel Directive and should have contacted your travel agent or tour operator to arrange alternative travel.

Question 9

How can I call Wow Air customer service from another country?

Accepted Answer

If you need to call Wow Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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