Question 1

What is Clic Air's carry-on baggage allowance?

Accepted Answer

Passengers are generally permitted one carry-on bag with a maximum weight of 5 kg and dimensions of 35 cm x 25 cm x 40 cm (L x W x H). Additionally, a small personal item that fits under the seat, such as a purse, laptop bag, or waist pack, is allowed.

Question 2

What is Clic Air's checked baggage policy?

Accepted Answer

Clic Air's checked baggage policy varies by fare type. PROMO and ECO fares typically do not include free checked baggage, which must be purchased separately. FLEXI and SUPER FLEXI fares usually include a checked baggage allowance. Additional charges apply for overweight or extra bags.

Question 3

How and when can I check in for my Clic Air flight?

Accepted Answer

Online check-in is available from 36 hours up to 3 hours before the scheduled flight departure via the Clic Air official website. Airport check-in counters open 2 to 3 hours before the flight's scheduled departure time.

Question 4

What is Clic Air's policy for flight changes?

Accepted Answer

The ability to change a flight and associated fees depend on the fare type purchased. PROMO and ECO fares are generally restrictive and may incur significant change fees plus any fare difference. FLEXI fares offer more flexibility for changes. For voluntary changes, it is recommended to contact the airline's call center or the point of sale where the reservation was made.

Question 5

What is Clic Air's flight cancellation policy?

Accepted Answer

Clic Air's cancellation policy is linked to the fare type. PROMO and ECO fares are typically non-refundable, and cancellation usually results in the loss of the ticket value. FLEXI fares offer more flexible cancellation options. Passengers should review their booking details or contact customer service for specific assistance.

Question 6

Are Clic Air tickets refundable?

Accepted Answer

Not all Clic Air tickets are refundable. Refunds depend on the specific ticket type and airline rules. Passengers may be eligible for a refund if they cancel within 24 hours of booking or if their flight is significantly delayed or canceled by the airline.

Question 7

Does Clic Air offer a loyalty program?

Accepted Answer

Yes, Clic Air offers a loyalty program called ClicPass. This program provides members with access to discounts and special offers, rather than accumulating points or miles. It is free to join. For routes operated by Clic Air, Lifemiles members can also earn miles by entering their Lifemiles number during booking.

Question 8

Does Clic Air provide in-flight services like entertainment or Wi-Fi?

Accepted Answer

As a low-cost carrier, Clic Air does not typically provide in-flight entertainment or Wi-Fi services. Onboard sales services may also not be offered on certain flights, particularly those operated for Avianca Express.

Question 9

How can I contact Clic Air customer service?

Accepted Answer

You can contact Clic Air's customer service through their Call Center for reservations and general inquiries. The number for reservations is +576014148111, available daily from 6 AM to 10 PM COT.

Question 10

How can I call Clic Air customer service from another country?

Accepted Answer

If you need to call Clic Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
Reservations	+57 601 4148111 Call now Daily 6am-10pm COT

Clic Air Customer Service Number, Support Phone & Contact Info

About Clic Air & Customer Service

Clic Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)