Question 1

What is the carry-on baggage allowance for Air Botswana flights?

Accepted Answer

Passengers are allowed one piece of cabin baggage with a maximum weight of 7 kg and total dimensions not exceeding 45 inches (L x W x H).

Question 2

What is the checked baggage allowance for Air Botswana flights?

Accepted Answer

For domestic and international flights, the free checked baggage allowance is 23 kg. For regional routes, the allowance has been increased to 30 kg.

Question 3

When can I check in online for my Air Botswana flight?

Accepted Answer

Online check-in is available from 24 hours prior to flight departure. It closes 1 hour before departure for domestic flights and 2 hours for international flights.

Question 4

When should I arrive for airport check-in for my Air Botswana flight?

Accepted Answer

For domestic flights, check-in counters open 1 hour 30 minutes before departure and close 30 minutes before departure. For international flights, counters open at least two hours before departure and close 45 minutes before departure.

Question 5

What is Air Botswana's refund policy?

Accepted Answer

Refund eligibility depends on the fare type. Flexible tickets are eligible for a full refund (less administrative fees), while non-refundable tickets may qualify for future travel dates if updated at least 24 hours prior to the initial flight. Involuntary refunds are provided for airline-initiated cancellations, significant schedule changes, or denied boarding.

Question 6

Where should I pack valuables and special items?

Accepted Answer

Valuables such as cash, jewelry, laptops, electronic devices, and medicines should be kept in your carry-on baggage. The airline is not liable for the loss of such items in checked baggage.

Question 7

Do I need a visa for my destination when flying with Air Botswana?

Accepted Answer

Passengers are responsible for checking and obtaining all necessary visas for their destination country well in advance of travel.

Question 8

Are there any travel restrictions for expectant mothers on Air Botswana flights?

Accepted Answer

Expectant mothers must provide a medical certificate of fitness to travel when making a reservation. Air travel is not permitted after the 32nd week of pregnancy.

Question 9

What happens if I miss my Air Botswana flight?

Accepted Answer

If a passenger does not show up for a flight, the ticket may be forfeited. Rebooking options depend on the fare class and ticket conditions, and most no-show tickets are non-refundable.

Question 10

Can I request a special meal on an Air Botswana flight?

Accepted Answer

If you require a special meal for health or religious reasons, you should make your needs known at least 48 hours before traveling.

Question 11

How can I call Air Botswana customer service from another country?

Accepted Answer

If you need to call Air Botswana from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo
Cargo Services	+267 368 8543 Call now
E-commerce/Online Bookings Support
Online Bookings Support	+267 310 5476 Call now
Francistown Reservations and Ticketing
Reservations and Ticketing	+267 241 2393 Call now
Frequent Flyer Program (Teemane Club)
Teemane Club Support	+267 368 8417 Call now
Gaborone Sales & Reservations
Sales & Reservations	+267 368 0900 Call now
Johannesburg Transit Desk
Reservations and Ticketing	+27 10 880 6424 Call now
Reservations and Ticketing (Mobile)	+27 73 095 7748 Call now
Kasane Reservations and Ticketing
Reservations and Ticketing	+267 625 0228 Call now
Lost Baggage
Lost Baggage	+267 368 8556 Call now
Maun Reservations and Ticketing
Reservations and Ticketing	+267 686 0391 Call now
Reservations
Customer Relations	+267 368 8506 Call now Mon-Fri 8am-5pm CAT
Head Office	+267 368 8400 Call now Mon-Fri 8am-5pm CAT

Air Botswana Customer Service Number, Support Phone & Contact Info

About Air Botswana & Customer Service

Air Botswana's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)