Question 1

When can I start China Eastern Airlines web check-in?

Accepted Answer

For domestic and regional flights, web check-in opens 48 hours before scheduled departure. For US and Canada flights, it opens 24 hours before departure.

Question 2

Who is eligible to use China Eastern Airlines web check-in?

Accepted Answer

Eligible passengers with electronic tickets, including adults and children accompanied by adults, can use web check-in. Infants and passengers requiring special services must check in at the airport.

Question 3

Does China Eastern Airlines offer a 24-hour cancellation policy?

Accepted Answer

Yes, customers can cancel a flight ticket within 24 hours of purchase for a full refund, provided the booking was made at least one week before the flight's departure.

Question 4

How can I request a refund for my China Eastern Airlines ticket?

Accepted Answer

Passengers can request a refund online through the official website or by mailing their flight purchase invoice to the designated Refund team.

Question 5

What is the typical baggage allowance for China Eastern Airlines Business Class?

Accepted Answer

Typically, Business Class passengers are allowed two pieces of checked luggage, each weighing up to 32kg.

Question 6

Are power banks allowed on China Eastern Airlines flights?

Accepted Answer

Yes, power banks are allowed in carry-on luggage only, not in checked luggage. Their capacity must not exceed 160Wh. For power banks between 100Wh and 160Wh, up to two are permitted for personal use. Charging devices with a power bank during the flight is not allowed, and power banks must be turned off for the duration of the flight.

Question 7

How do I request special assistance for my flight with China Eastern Airlines?

Accepted Answer

Passengers requiring special assistance, such as for medical oxygen or stretchers, must fill out a Special Service Application and provide required documents. For international non-stop flights, applications should be made 72 hours in advance; for domestic non-stop flights, 48 hours in advance.

Question 8

How will China Eastern Airlines notify me of flight delays, cancellations, or diversions?

Accepted Answer

China Eastern Airlines will notify ticketed passengers and the public within 30 minutes of learning of a flight status change (delay over 30 minutes, cancellation, or diversion) via their website, telephone reservation system, and airport displays.

Question 9

Does China Eastern Airlines offer Wi-Fi on board?

Accepted Answer

Wi-Fi availability on China Eastern Airlines flights varies by aircraft.

Question 10

What should I do if I leave an item on a China Eastern Airlines plane?

Accepted Answer

If you leave an item on the plane, you can use the self-service search system available for specific airports or contact the baggage inquiry department for assistance.

Question 11

How can I call China Eastern Airlines customer service from another country?

Accepted Answer

If you need to call China Eastern Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Service
Baggage Service	4006095530 Call now
Customer Service Hotline (International)
Customer Service	+86 21 2069 5530 Call now 24/7
Sales/ Reservations
Sales/ Reservations	+86 855 589 5530 Call now
US/Canada Customer Service
Customer Service	+1 800 200 5118 Call now

China Eastern Airlines Customer Service Number, Support Phone & Contact Info

About China Eastern Airlines & Customer Service

China Eastern Airlines's Customer Service Phone Numbers

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