Question 1

What is the current operational status of SmartLynx Airlines?

Accepted Answer

SmartLynx Airlines officially ceased all commercial flight operations on November 24, 2025.

Question 2

What should I do if I had a SmartLynx Airlines flight booked?

Accepted Answer

If you had a flight booked with SmartLynx Airlines, you should contact your tour operator or the travel agency through which you made the booking directly for information regarding your flight or alternative arrangements.

Question 3

Can I still claim compensation for a delayed or cancelled SmartLynx Airlines flight?

Accepted Answer

Yes, passengers may still be entitled to compensation for past flight disruptions, such as delays over three hours, cancellations without sufficient notice, or denied boarding, under EU Regulation 261/2004 (and UK261 for UK flights). This applies if the disruption was within the airline's control. Claims can often be made for flights up to three years in the past.

Question 4

How can I claim compensation for a past SmartLynx Airlines flight disruption?

Accepted Answer

You can utilize services that specialize in assisting passengers with compensation claims under EU/UK regulations, such as Skycop or AirHelp. These services can help you navigate the process of claiming compensation from the airline for eligible past disruptions.

Question 5

What was SmartLynx Airlines' baggage policy before it ceased operations?

Accepted Answer

Before ceasing operations, SmartLynx Airlines typically allowed one carry-on item with a maximum weight of 8 kg and dimensions not exceeding 55 x 40 x 25 cm, along with one personal item. Checked baggage allowances varied depending on the ticket class and destination, generally around 20 kg, with specific weight limits for different routes.

Question 6

Did SmartLynx Airlines offer online check-in?

Accepted Answer

No, SmartLynx Airlines did not offer online check-in. All passengers were required to check in at the airport, typically at least 45 minutes before the scheduled departure time.

Question 7

What were the primary services offered by SmartLynx Airlines?

Accepted Answer

SmartLynx Airlines primarily specialized in ACMI (Aircraft, Crew, Maintenance, and Insurance) aircraft lease services, providing fully operated aircraft to other airlines. They also conducted holiday charters and ad-hoc passenger and cargo flights.

Question 8

Where was SmartLynx Airlines headquartered?

Accepted Answer

SmartLynx Airlines was headquartered in Riga, Latvia.

Question 9

Did SmartLynx Airlines have a frequent flyer program?

Accepted Answer

No, SmartLynx Airlines did not operate its own frequent flyer program.

Question 10

How can I contact SmartLynx Airlines for general inquiries related to past operations?

Accepted Answer

For general inquiries related to past operations, you may use the previously listed customer service numbers such as +37167115114 or +37160003089, or the general information number +37167207392. However, direct customer support for active flights is no longer available due to the cessation of operations.

Question 11

How can I call SmartLynx Airlines customer service from another country?

Accepted Answer

If you need to call SmartLynx Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+371 60 003 089 Call now +371 67 115 114 Call now
General Info
General Info	+371 67 207 392 Call now

SmartLynx Airlines Customer Service Phone Number & Contact Information

How to Contact SmartLynx Airlines

SmartLynx Airlines Customer Service Phone Numbers

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