Question 1

How can I contact TAP Air Portugal customer service?

Accepted Answer

You can contact TAP Air Portugal customer service through various channels. For North America, a toll-free number is available at +18009037914, operating 24/7. For international callers, you can reach customer service in Portugal at +351218431100, available Monday to Sunday from 8:00 to 24:00 (WET).

Question 2

How do I request a refund from TAP Air Portugal?

Accepted Answer

Refunds can be requested online via the TAP Air Portugal website or by contacting their customer service center. For involuntary refunds, such as those due to flight cancellations or significant delays, a full refund is generally provided if you did not take the flight. Please note that a service fee may apply if you process the refund through the contact center or sales desks.

Question 3

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged, you should immediately proceed to the Lost & Found desk at the airport before leaving the baggage reclaim area to register your situation. If you have already left the airport, you should contact the TAP Air Portugal Contact Center for assistance.

Question 4

How can I check the status of my refund request?

Accepted Answer

You can check the status of your refund request online by visiting the dedicated section on the TAP Air Portugal website.

Question 5

What should I do if I left an item on board a TAP Air Portugal flight?

Accepted Answer

If you forgot an item on board your flight, you should report it to the Lost & Found desk at the airport before exiting the baggage reclaim area. If you are no longer at the airport, you should contact the TAP Air Portugal Contact Center for further assistance.

Question 6

How can I request special assistance for my flight?

Accepted Answer

Passengers requiring special assistance, such as wheelchair services, should make their request at least 48 hours before their flight's departure. This can be done by contacting the TAP Contact Center, through your travel agency, or by completing the Special Assistance Form available on the TAP Air Portugal website.

Question 7

Can I change my TAP Air Portugal booking online?

Accepted Answer

Bookings made directly with TAP (online, at counters, through the Contact Center, or in stores) can typically be changed online if the ticket was issued more than 24 hours ago. However, bookings made via travel agencies, TAP Miles&Go, or with promotional codes, as well as group bookings or those including specific additional services (e.g., unaccompanied minors, special equipment, animal transport), may not be eligible for online changes.

Question 8

What is TAP Air Portugal's policy for refunds within 24 hours of purchase?

Accepted Answer

Within the first 24 hours after ticket issuance, all fares are generally refundable without penalty, provided the ticket was purchased seven or more days before the flight date. If the ticket was purchased less than seven days in advance, the refund will be processed according to the specific fare rules. Online refund requests made within this 24-hour window are typically not subject to service fees.

Question 9

How does online check-in work for TAP Air Portugal?

Accepted Answer

Online check-in for TAP Air Portugal flights is usually available on their website or mobile app 36 hours before departure, or 24 hours in advance for flights to the United States. If you are traveling with checked baggage, you will still need to drop it off at the designated counters at the airport.

Question 10

How can I contact TAP Miles&Go customer service?

Accepted Answer

For inquiries or requests related to the TAP Miles&Go Programme, you can contact their dedicated customer service. The North America toll-free number +18009037914 is also listed for Miles&Go support.

Question 11

How can I call TAP Air Portugal customer service from another country?

Accepted Answer

If you need to call TAP Air Portugal from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility Support (USA)
Language	+1 800 778 4838 Call now
TTY	+1 800 455 9880 Call now
Cargo
USA: Miami and New York - Newark	+1 973 621 7666 Call now
Customer Service
Customer Service	+351 21 123 4400 Call now +351 21 841 6882 Call now
Customer Service (International Callers)	+351 21 843 1100 Call now Monday to Sunday, 8:00 to 24:00 (WET)
Miles and Go	+351 707 205 700 Call now
North America (Toll-Free)	+1 800 903 7914 Call now 24/7
Headquarters
Headquarters	+351 21 841 5000 Call now +351 707 200 221 Call now
Media
Media	+351 21 841 6017 Call now
Toll-Free Number
North America and Canada	+1 800 221 7370 Call now

TAP Air Portugal Customer Service Number, Support Phone & Contact Info

About TAP Air Portugal & Customer Service

TAP Air Portugal's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)