Question 1

How do I book a transfer with Skiidy Gonzales?

Accepted Answer

You can book a transfer by visiting skiidygonzales.com, providing your flight details and resort information, and completing the online booking and payment process. Bookings are typically confirmed within 24 hours during office hours.

Question 2

What is the difference between a shared, private, and shuttle transfer?

Accepted Answer

A private transfer offers exclusive use of a vehicle, providing door-to-door service directly between the airport and your accommodation without waiting for other passengers. A shared transfer involves sharing a vehicle with other passengers on flights arriving and departing around the same time, offering door-to-door service with multiple pickups/drop-offs, which may involve some waiting time at the airport. A shuttle transfer is a timetabled point-to-point service operating at fixed times between the airport and central resort locations, requiring you to select a time that aligns with your flight schedule.

Question 3

What is the luggage allowance for Skiidy Gonzales transfers?

Accepted Answer

You are generally allowed two pieces of luggage: one standard-size hold bag or suitcase (not exceeding 23kg) and one piece of hand luggage. Additionally, you can bring one ski or snowboard bag (maximum length 190cm) or a bike box/bag (maximum dimensions 160cm x 80cm x 30cm).

Question 4

Do I need to book a seat for a child or infant?

Accepted Answer

Yes, by law, every passenger, including children and infants, must have an allocated seat. Skiidy Gonzales provides baby or booster seats free of charge upon request at the time of booking. It is strictly prohibited for a child or infant to travel on the lap of an adult.

Question 5

How can I amend or cancel my booking?

Accepted Answer

To amend a booking, you should contact Skiidy Gonzales via phone at +33 (0) 4 50 37 36 85 or email info@skiidygonzales.com with your booking reference and desired changes. Amendments are subject to availability and potential surcharges. For cancellations, email info@skiidygonzales.com with your booking reference. Cancellation terms are detailed in their Terms & Conditions.

Question 6

What happens if my flight is delayed?

Accepted Answer

Skiidy Gonzales monitors flights. For shared transfers, if your flight is delayed by less than 60 minutes, you will be rescheduled to the next available seats. Delays between 60 minutes and 4 hours may incur a charge if a driver waits. Delays over 4 hours are considered a 'no show' and require a new booking at full charge. For private transfers, a one-hour waiting time is guaranteed; beyond that, replacement vehicles or prioritized shared/shuttle services may be offered, potentially with additional charges if you wish to retain a private service.

Question 7

What should I do if I am running late for my pickup?

Accepted Answer

If you anticipate being late for your pickup, you should contact Skiidy Gonzales immediately on +33 (0) 4 50 37 36 85. For shared transfers, the driver will wait a maximum of 5 minutes, and for private transfers, 15 minutes. The company accepts no responsibility for delays if you are not ready at the specified time and location.

Question 8

How long will I have to wait at the airport for a shared transfer?

Accepted Answer

During the winter season, for on-time arrivals between 09:00 and 21:00, the maximum wait time from reaching the Skiidy Gonzales airport desk is 60 minutes. For flights arriving before 09:00 or after 21:00, waiting times may be longer. In the summer season, for on-time arrivals between 09:00 and 19:00, the maximum waiting time is 120 minutes.

Question 9

How do I find the Skiidy Gonzales desk at Geneva Airport?

Accepted Answer

Upon landing, after clearing passport control and collecting your luggage, proceed into the arrivals hall. Head to the left, and you will find the designated Skiidy Gonzales desk opposite the UBS ATMs, next to the Tekoe Tea Shop.

Question 10

When will I receive my departure pick-up time from the resort?

Accepted Answer

You will receive your definitive pick-up time confirmation via an SMS message the day before your scheduled departure from the resort.

Question 11

How can I call Skiidy Gonzales customer service from another country?

Accepted Answer

If you need to call Skiidy Gonzales from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+33 4 50 37 36 85 Call now
Emergency/ Hotline
Emergency/ Hotline	+33 6 14 81 95 99 Call now

Skiidy Gonzales Customer Service Number, Support Phone & Contact Info

About Skiidy Gonzales & Customer Service

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