Question 1

How can I cancel my flight booking?

Accepted Answer

You can cancel your flight by signing in via 'Manage booking' on the Alternative Airlines website and submitting a cancellation request. This option is available for eligible airlines. Alternatively, you can contact their customer service team through their contact page.

Question 2

Can I get a refund if I cancel my flight?

Accepted Answer

Refund eligibility depends on the type of ticket purchased. If your ticket is not fully refundable, the airline may charge a cancellation fee. Payment processing fees, cancellation protection, and baggage protection fees are generally non-refundable.

Question 3

What is the 24-hour cancellation policy?

Accepted Answer

In most cases, you can cancel a flight within 24 hours of booking for a full refund, provided the flight is booked at least 7 days before departure. This policy is applicable to flights departing from and arriving in the United States, as well as international carriers. You must contact Alternative Airlines within their opening hours to qualify.

Question 4

What is 'Cancel For Any Reason' protection?

Accepted Answer

'Cancel For Any Reason' is an optional guarantee that allows you to cancel your flight for any reason and receive 70% of the total booking cost back. It must be added during the initial booking process.

Question 5

How do I add baggage to my booking?

Accepted Answer

You can add additional bags to your booking either during the initial booking process or after booking via the 'Manage My Booking' portal on the Alternative Airlines website.

Question 6

How can I select my seats?

Accepted Answer

You can pre-book your seat to guarantee your preferred spot on the plane. This option is typically available through the 'Manage My Booking' portal.

Question 7

What payment methods does Alternative Airlines accept?

Accepted Answer

Alternative Airlines offers over 40 worldwide and local payment options, including major credit and debit cards, e-wallets like PayPal, and various 'Buy Now, Pay Later' options such as Affirm, Afterpay, Klarna, Zip, and Sezzle. You can even pay using cryptocurrency.

Question 8

How do I receive my e-tickets?

Accepted Answer

In most instances, your e-tickets are sent to your inbox as soon as you complete your booking. Alternative Airlines aims to issue tickets within 24 hours, or before your flight departure for last-minute travel.

Question 9

How can I contact customer service?

Accepted Answer

You can contact Alternative Airlines' customer service team via email or phone. They are open 7 days a week and aim to resolve issues within 24 hours. You can also use their online contact form or the 'Manage My Booking' portal for tailored advice.

Question 10

How can I call Alternative Airlines customer service from another country?

Accepted Answer

If you need to call Alternative Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+44 1293 874920 Call now
Customer Service (UK)
Customer Service	+44 1293 324129 Call now Open 7 days a week
Customer Service (US)
Customer Service	+1 857 576 8261 Call now Open 7 days a week

Alternative Airlines Customer Service Number, Support Phone & Contact Info

About Alternative Airlines & Customer Service

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