Question 1

How can I contact Airblue customer service?

Accepted Answer

Airblue offers a 24-hour call center, email assistance, and online help resources. You can call 111-AIR-BLUE (247-258) within Pakistan or +9251111247258 from outside Pakistan. For UAE customers, call 600 544 542.

Question 2

How can I make changes to my reservation after purchasing online?

Accepted Answer

You cannot make changes to your reservation online. You must call Airblue Travel Counselors at 111-247-258 with your confirmation number and credit card information for assistance.

Question 3

What is Airblue's checked baggage allowance?

Accepted Answer

The checked baggage allowance varies by ticket type. Economy Xtra typically allows one 30kg bag, Economy Flexi allows one 20kg bag, and Economy Value (Discount) may not include free checked baggage. The maximum weight per piece is 30kg, and dimensions must not exceed 54 inches (length + height + width).

Question 4

What is Airblue's carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed one carry-on bag, no bigger than 22in x 15in x 8in and weighing no more than 7kg (15lb).

Question 5

What is the policy for lost or damaged baggage?

Accepted Answer

The maximum liability for damaged or missing baggage is $20.00 US per kg on international flights and PKR 500 per kg on domestic flights.

Question 6

How can I get a refund for my ticket?

Accepted Answer

For refunds, you must provide your NIC (National Identity Card) for all guests, and a refund fee indicated on the e-ticket display will apply. Tickets expire 30 days after the flight date and cannot be refunded, cancelled, or changed after expiration.

Question 7

What is Airblue's flight cancellation policy?

Accepted Answer

If Airblue cancels a flight, passengers are offered a choice of alternative transport to their final destination or a full refund of the unused ticket. The airline may also offer hotel accommodation if necessary and compensation unless sufficient advance notice (at least 12 hours) was given.

Question 8

Can I cancel my flight and get a full refund within 24 hours of booking?

Accepted Answer

The AirBlue cancellation policy allows for cancellation and a refund for fully unused tickets within 24 hours of booking, but this depends on the specific terms and conditions of the ticket. For non-refundable fares, cancellations may incur a fee, and no refund may be provided.

Question 9

How do I check in for my Airblue flight?

Accepted Answer

You can check in online via the official website or mobile app, at airport kiosks (in selected airports in Pakistan), or at the airport counter. For international flights, it is recommended to arrive 4 hours before departure for airport check-in.

Question 10

What is the "Blue Miles" Frequent Flyer Program?

Accepted Answer

Blue Miles is Airblue's frequent flyer program that rewards loyal passengers with discounted airfares and special offers. Miles are earned based on the distance traveled and are credited to your account within 14 days after a flight. You can redeem BlueMiles once you have earned 8,000 miles.

Question 11

How can I call AirBlue customer service from another country?

Accepted Answer

If you need to call AirBlue from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
From Outside Pakistan Call	+92 51 111 247 258 Call now
Customer Service (UAE)
From UAE Call	600544542 Call now 24 hours a day, 7 days a week

AirBlue Customer Service Phone Number & Contact Information

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