Question 1

How can I connect to the Wi-Fi at Mauritius Airport?

Accepted Answer

Mauritius Airport offers free Wi-Fi in public areas of the passenger terminal. To connect, enable Wi-Fi on your device, select the SSID '3Hours@MauritiusAirport' (no password required), and if not automatically redirected, open your browser to MRU.AIRPORT.AERO. You will then need to read and accept the Terms of Use to start your 3-hour session.

Question 2

What should I do if I lose an item at Mauritius Airport?

Accepted Answer

If you lose personal belongings at the airport, you should contact the airport's Lost and Found department directly by calling +230 603 84 26 or +230 603 84 27. If you left an item on an aircraft, you should contact your specific airline's ground services.

Question 3

Where do I collect my baggage upon arrival at Mauritius Airport?

Accepted Answer

After disembarking and passing through passport control, proceed to the baggage claim area located on Level 0 (Arrivals level) of the terminal. Screens will display your flight number and the corresponding baggage carousel. If your luggage is oversized, such as a surfboard or golf bag, it should be collected at the Out of Gauge baggage carousel, typically next to carousel 1.

Question 4

How early should I arrive for an international flight at Mauritius Airport?

Accepted Answer

It is recommended to arrive at Mauritius Airport at least 3 hours before an international flight. This allows sufficient time for check-in, security procedures, and boarding. For domestic flights, a 2-hour arrival time is generally recommended.

Question 5

Are there currency exchange services available at the airport?

Accepted Answer

Yes, banking services and foreign exchange facilities are available in both the arrival and departure halls of Mauritius Airport. ATMs are also located on the ground floor near gates 4 and 7.

Question 6

What happens if there is a cyclone warning in Mauritius?

Accepted Answer

Mauritius Airport remains operational during Cyclone Warning Class I and II. However, flights may be preponed, delayed, or rescheduled if a Cyclone Warning Class III is anticipated. The airport closes down within 3 hours of a Cyclone Warning Class III being issued, and during Class III/IV, passengers and the public are not allowed to stay at the airport. It is strongly advised to contact your airline for up-to-date flight information during such warnings.

Question 7

How can I get special assistance at Mauritius Airport?

Accepted Answer

For special assistance, such as wheelchair support or help for unaccompanied minors, it is recommended to contact your airline at least 48 hours prior to your flight. Meeting points for special assistance are typically at the check-in counter for departures and the exit of the Tour Operators Hall for arrivals.

Question 8

What are the options for transportation from Mauritius Airport to the city center?

Accepted Answer

From Mauritius Airport, you can reach the city center (Port Louis) by taxi, private transfer, or public bus. The journey by car typically takes between 45 to 60 minutes, depending on traffic. Taxi service desks are available in the Tour Operators Hall section of Arrivals.

Question 9

What are the rules for liquids, aerosols, and gels (LAGs) in cabin baggage?

Accepted Answer

In line with international regulations, all LAGs in cabin baggage must be in containers not exceeding 100ml/100gm/3.4oz. These containers must be placed in a transparent, re-sealable plastic bag with a capacity of one liter or less, and only one such bag is permitted per passenger. This bag must be presented separately for inspection at the security point. Exemptions may apply for medications (with a medical certificate) and baby food/milk.

Question 10

How can I call Mauritius Airport customer service from another country?

Accepted Answer

If you need to call Mauritius Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Air Mauritius Baggage Services
Baggage Assistance	+230 603 3030 Call now
Airport Hotline
Flight Information	+230 603 8050 Call now During aircraft movement hours only for urgent assistance within Passenger Terminal
Urgent Terminal Assistance	+230 603 8070 Call now During aircraft movement hours only
Airport Security
Security	+230 603 8426 Call now
Customer Service
Customer Service	+230 603 6000 Call now
Direct line	+230 603 8000 Call now
Customs
General Customs Queries	+230 637 3187 Call now
Ground2Air Baggage Services
Baggage Assistance	+230 291 8778 Call now
Lost and Found (Airport)
Lost and Found	+230 603 8427 Call now
Passport and Immigration
Immigration Queries	+230 637 3720 Call now

Mauritius Airport Customer Service Number, Support Phone & Contact Info

About Mauritius Airport & Customer Service

Mauritius Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)