Question 1

What is Priority Pass?

Accepted Answer

Priority Pass is a membership program that provides travelers with access to a global network of airport lounges and other travel experiences, such as dining, spa services, and sleep pods, regardless of the airline or class of ticket they are flying.

Question 2

How do I use my Priority Pass membership to access a lounge?

Accepted Answer

To access a participating lounge, you typically need to present your Priority Pass membership card (physical or digital) and a valid boarding pass for same-day travel. The lounge staff will verify your membership.

Question 3

Can I bring guests into a Priority Pass lounge?

Accepted Answer

Yes, you can bring guests into a Priority Pass lounge. The number of complimentary guests allowed, if any, depends on your specific membership tier or the credit card that provides your membership. If your membership does not include complimentary guest visits, a fee will typically be charged per guest. It's advisable to check your membership details or the lounge information in the Priority Pass app for specific guest policies and fees.

Question 4

What should I do if I lose my Priority Pass membership card?

Accepted Answer

If you lose your Priority Pass membership card, you should contact the Priority Pass Membership Services Team to request a replacement. You may also be able to access a digital membership card through the Priority Pass app or website while awaiting a new physical card.

Question 5

Can I access a lounge without my physical Priority Pass card?

Accepted Answer

Yes, in most cases, you can access lounges using your Digital Membership Card, which is available through the Priority Pass website or mobile app. However, it is recommended to check the specific lounge's policy in the app or on the website, as not all lounges accept digital cards.

Question 6

How can I find participating Priority Pass lounges and their amenities?

Accepted Answer

You can find up-to-date details of participating lounges, including their locations, hours, and available amenities, on the Priority Pass official website or by using the lounge search function within the Priority Pass mobile app.

Question 7

Is there a limit to how many times I can use my Priority Pass membership?

Accepted Answer

Generally, there is no limit to the number of lounge visits you can make in a day or a year, provided you have a valid membership and a same-day boarding pass. However, individual lounge policies may have specific time limits or capacity restrictions.

Question 8

Can my partner or another person use my Priority Pass membership card?

Accepted Answer

No, Priority Pass memberships are non-transferable. Only the named member can use the membership for lounge access. Lounge staff will typically check that the name on your Priority Pass card matches your boarding pass. Additional eligible guests can accompany the member, usually for an extra fee.

Question 9

How are lounge visit fees or guest fees billed?

Accepted Answer

Any lounge visit fees (if your membership plan requires them after complimentary visits) or guest fees will be billed directly to the payment card linked to your Priority Pass account when Priority Pass processes the lounge visits.

Question 10

How long does it take to receive my physical Priority Pass card after enrollment?

Accepted Answer

After enrolling in the Priority Pass program, it typically takes 7-14 business days to receive a physical membership card. In the meantime, you can often use the Priority Pass app for digital access.

Question 11

How can I call Priority Pass customer service from another country?

Accepted Answer

If you need to call Priority Pass from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
China	+86 400 120 2464 Call now English speaking support available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00 HKT and 9:30 to 20:00 KST & JST, Monday through Friday.
From Outside the Americas(or Parts of Mexico)	+1 972 735 0536 Call now English speaking support available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00 HKT and 9:30 to 20:00 KST & JST, Monday through Friday.
Hong Kong	+852 2866 1964 Call now English speaking support available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00 HKT and 9:30 to 20:00 KST & JST, Monday through Friday.
Japan	+81 3 4431 3321 Call now English speaking support available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00 HKT and 9:30 to 20:00 KST & JST, Monday through Friday.
Saudi Arabia	+966 11 292 6666 Call now English speaking support available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00 HKT and 9:30 to 20:00 KST & JST, Monday through Friday.
United Kingdom	+44 20 8680 1338 Call now English speaking support available 24 hours every day. Putonghua, Cantonese, Japanese and Korean support is available 8:30 to 19:00 HKT and 9:30 to 20:00 KST & JST, Monday through Friday.
Toll-Free Number
USA/ Canada/Mexico(Toll-Free)	+1 800 352 2834 Call now

Priority Pass Customer Service Number, Support Phone & Contact Info

About Priority Pass & Customer Service

Priority Pass's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)