Question 1

How can I contact Kuwait Airways customer service from outside Kuwait?

Accepted Answer

You can contact Kuwait Airways' international call center by dialing +96524345555 ext 171, which operates 24/7. Additionally, you can reach them via WhatsApp at +9651802050. For passengers traveling to or from the United States, a dedicated contact number is available at +12015829200.

Question 2

What is Kuwait Airways' online check-in policy?

Accepted Answer

Kuwait Airways offers online check-in via its website or mobile app for most stations. Passengers with a valid confirmed e-ticket can check in between 24 and 3 hours prior to their flight's departure. This service is generally not available for passengers traveling with pets, infants, or those requiring special assistance, who should use traditional check-in counters.

Question 3

What is the baggage allowance for Kuwait Airways flights?

Accepted Answer

Baggage allowance varies by travel class and destination. Generally, Economy Class passengers are allowed one piece of carry-on baggage up to 7 kg, while Royal, First, and Business Class passengers can carry one piece up to 11 kg. Checked baggage allowances also differ, with Royal and First Class typically allowing three pieces (32 kg each), Business Class two pieces (32 kg each), and Economy Class one or two pieces (23 kg each), depending on the fare type. Oasis Club members may receive additional allowances.

Question 4

How can I change or cancel my Kuwait Airways flight?

Accepted Answer

You can modify your flight date/time or upgrade online via the 'Manage Booking' section on the Kuwait Airways website or app, subject to fare rules. For rebooking, re-issuing, or re-routing tickets booked directly with Kuwait Airways, you can contact their Call Center (171 locally or +96524345555 ext 171 internationally) or visit a Kuwait Airways office. If your ticket was booked through a travel agent, you should contact them directly.

Question 5

What is Kuwait Airways' refund policy?

Accepted Answer

Refund eligibility is subject to the applicable fare rules of your ticket. For valid tickets booked on kuwaitairways.com or the Kuwait Airways app, you may apply for a refund online via 'Manage Booking'. For tickets issued through a Kuwait Airways office, visit the nearest office. If booked via a travel agent, contact them for refunds. In cases of airline-initiated cancellations or significant schedule changes, passengers are generally entitled to a full refund regardless of fare type.

Question 6

How do I request special assistance for my flight?

Accepted Answer

You can request special assistance, such as wheelchair assistance, prior to your travel. This can often be done during the booking process or by contacting Kuwait Airways customer service or a local office.

Question 7

How can I claim missing Oasis Club miles?

Accepted Answer

If you have missing Oasis Club miles, you can raise a claim request by sending an email to oasisclub@kuwaitairways.com. You should include your Oasis membership number and details of your booking, such as a confirmation page or hotel invoice copy. Miles can typically be claimed for past bookings up to 6 months retroactively.

Question 8

Are there specific restrictions on electronic devices in hand luggage for flights to the UK and USA?

Accepted Answer

Yes, passengers traveling with Kuwait Airways to the UK (LHR) and USA (JFK) are required to ensure that any electronic items (laptops, tablets, mobiles) carried as hand luggage are kept powered on and out of their covers for security clearance checks.

Question 9

What items are prohibited in baggage on Kuwait Airways flights?

Accepted Answer

For safety reasons, Kuwait Airways prohibits certain items in both checked and carry-on luggage. These include explosives, flammable liquids, compressed gases, firearms, devices for shocking, animal stunners, chemicals, corrosive materials, and certain sharp objects like knives with blades over 6 cm. Lithium batteries and power banks must be in carry-on luggage only.

Question 10

Does Kuwait Airways offer a 24-hour cancellation policy?

Accepted Answer

Yes, Kuwait Airways generally offers a 24-hour cancellation policy. Passengers can request a free cancellation within 24 hours of purchase, provided the booking was made at least 7 days prior to the scheduled departure date. This policy applies to all fare rules, fare types, and classes of service.

Question 11

How can I call Kuwait Airlines customer service from another country?

Accepted Answer

If you need to call Kuwait Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+965 2433 6207 Call now +965 2433 6217 Call now +965 2434 6666 Call now +965 2434 7777 Call now +965 2434 8888 Call now +965 2434 9999 Call now +965 2473 5247 Call now
Direct line	+965 2434 5555 Call now
Sales/ Reservations
Sales/ Reservations	+965 2290 1697 Call now
USA Contact
Direct line	+1 201 582 9200 Call now
WhatsApp Service
Direct line	+965 1802 050 Call now

Kuwait Airlines Customer Service Number, Support Phone & Contact Info

About Kuwait Airlines & Customer Service

Kuwait Airlines's Customer Service Phone Numbers

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