Question 1

How can I make a new flight reservation with China Airlines?

Accepted Answer

You can make a reservation via the Book & Purchase system on the China Airlines website, or by contacting a travel agency or China Airlines' customer service personnel.

Question 2

What is China Airlines' policy for canceling a flight?

Accepted Answer

You can cancel your itinerary through the China Airlines portal. A refund fee may apply based on your ticket's rules. For tickets purchased on the China Airlines website for travel to/from the USA or from Korea, a full refund without charge is offered if the request is submitted within 24 hours of purchase and the reservation was made at least one week prior to departure.

Question 3

How long does it take to receive a refund after cancellation?

Accepted Answer

If your ticket was purchased via the China Airlines website and is unused or unreissued, the refund amount will be credited back to the original payment method within 7 days after the online refund application. The actual receipt date depends on the card-issuing bank's procedures, and a refund service charge may be deducted.

Question 4

Can I change my flight date or time online?

Accepted Answer

Yes, you can change the date and time of your flight using the China Airlines portal. For route changes, you should contact the Customer Center or a Branch office for assistance.

Question 5

What is the policy for name corrections on a ticket?

Accepted Answer

Minor name errors not involving a change of passenger (e.g., less than 2 letters modification, adding/removing middle/married name, name in wrong order, title modification) can be corrected. A Ticket Name Change Fee of TWD 600 or USD 20 (or equivalent currency) will be charged for eligible cases.

Question 6

When can I select my seats for a China Airlines flight?

Accepted Answer

Advance Seat Selection is available from 360 days before departure. Individual passengers must complete seat selection no later than 50 hours before departure, while group passengers must do so at least 72 hours before departure.

Question 7

What should I do if my baggage is delayed or lost?

Accepted Answer

Claims for delayed or wholly lost baggage must be submitted within twenty-one (21) days from the day following the date when the baggage was scheduled to arrive.

Question 8

Are prepaid additional baggage fees refundable?

Accepted Answer

Yes, prepaid additional baggage fees are refundable without any charges.

Question 9

What happens if I miss my flight without prior notice?

Accepted Answer

If you do not show up for a scheduled flight without advising China Airlines in advance, your return/onward reservation may be canceled. If the no-show is due to unexpected circumstances, you should contact China Airlines to reconfirm your return/onward reservation or reissue the ticket within 24 hours, otherwise, the reservation will be canceled.

Question 10

How can I call China Airlines customer service from another country?

Accepted Answer

If you need to call China Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
British Columbia Locations	+1 604 242 1168 Call now
California Locations	+1 310 646 4293 Call now
Georgia Locations	+1 404 266 2826 Call now
Hawaii Locations	+1 808 955 0088 Call now
Illinois Locations	+1 630 422 5224 Call now
London Locations	+44 20 8587 3688 Call now
New York Locations	+1 917 368 2000 Call now
Texas Locations	+1 713 965 0474 Call now
Washington Locations	+1 206 244 6096 Call now
Customer Service China
Customer Service	+86 400 888 6998 Call now Daily (GMT+8) 08:30~18:30
Customer Service Hong Kong
Customer Service	+852 2596 7388 Call now Daily (GMT+8) 08:30~18:30
Customer Service Japan
Customer Service	+81 3 6378 8855 Call now Daily (GMT+9) 09:00~17:30
Customer Service Taiwan
Customer Service	+886 2 412 9000 Call now Daily (GMT+8) 08:00~18:30
Los Angeles Branch Office
Branch Office	+1 310 322 2888 Call now Monday to Friday 09:00 - 17:30 PT (Except Public Holidays)
Phoenix Branch Office
Branch Office	+1 602 607 1514 Call now Monday to Friday 09:00-17:30 MST (Except Public Holidays)
San Francisco Branch Office
Branch Office	+1 650 931 8000 Call now Monday to Friday 09:00 - 17:30 PT (Except Public Holidays)
Taipei Member Service Hotline
Member Service	+886 2 2715 1234 Call now
Toll-Free Number
Toll-Free Number	+1 800 227 5118 Call now

China Airlines Customer Service Number, Support Phone & Contact Info

About China Airlines & Customer Service

China Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)