Question 1

How can I book CemAir flights?

Accepted Answer

You can book CemAir flights through their official website or by contacting their reservations office.

Question 2

What is CemAir's baggage allowance for checked luggage?

Accepted Answer

For domestic routes, passengers are generally allowed 21kg of checked luggage, and for regional routes, 30kg. No single piece of luggage may exceed 32kg.

Question 3

What is CemAir's carry-on baggage allowance?

Accepted Answer

Passengers are permitted 7kg of carry-on baggage, with maximum dimensions of 36 cm x 23 cm x 56 cm (L x W x H). A personal item like a handbag or laptop bag is also allowed.

Question 4

How can I check in for my CemAir flight?

Accepted Answer

Online check-in is available through the CemAir website, typically starting 24 hours before departure and closing 90 minutes prior to the scheduled departure time. Airport check-in counters open 90 minutes before departure for Johannesburg and Cape Town, and 30 minutes for Plettenberg Bay and Margate. For international flights, airport check-in opens 3 hours before departure and closes 1 hour before departure.

Question 5

What is CemAir's policy on flight changes and cancellations?

Accepted Answer

CemAir's policy on changes and cancellations varies depending on the fare type and ticket conditions. Flexible fares generally permit modifications and cancellations subject to applicable fees, while non-refundable fares are more restrictive. Change requests must be made within the ticket's validity period and before the scheduled departure time.

Question 6

How do I request a refund from CemAir?

Accepted Answer

Refunds, when eligible, are processed based on the original form of payment, with cancellation fees applying according to fare rules. Passengers are advised to follow the airline's procedures for submitting refund requests, which typically involve contacting customer service or managing bookings via their official website.

Question 7

Can I travel with pets on CemAir flights?

Accepted Answer

Yes, pets can travel with CemAir, but advance arrangements are required, and they are subject to certain conditions and restrictions. Unaccompanied cats and dogs and other animals are flown in the hold of the aircraft and must have a rabies vaccination card and a completed Animal Travel Indemnity Form.

Question 8

Does CemAir offer a frequent flyer program?

Accepted Answer

Yes, CemAir has a frequent flyer program called SkyRewards.

Question 9

What should I do if my CemAir flight is delayed or cancelled?

Accepted Answer

In case of delays or cancellations due to circumstances beyond CemAir's control, safety concerns, or commercial reasons, the airline may change, cancel, divert, postpone, reschedule, or delay a flight. Passengers affected by cancellations and delays should contact CemAir's customer service to inquire about alternative flight options, rebooking, and compensation policies.

Question 10

What is the baggage allowance for infants traveling with CemAir?

Accepted Answer

Infants typically have a limited baggage allowance, which may include one collapsible stroller or car seat.

Question 11

How can I call CemAir customer service from another country?

Accepted Answer

If you need to call CemAir from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Group Bookings
Group Bookings	+27 66 139 5978 Call now
Head Office
Head Office	+27 11 021 0270 Call now +27 11 390 1110 Call now
Pet Travel
Pet Travel	+27 64 750 5478 Call now
Reservations (South Africa)
Reservations	+1 0861236247 Call now
SkyRewards
SkyRewards	+27 64 750 5478 Call now

CemAir Customer Service Number, Support Phone & Contact Info

About CemAir & Customer Service

CemAir's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)