Question 1

How can I contact SATA Air Açores customer service?

Accepted Answer

You can contact the SATA Air Açores Contact Center by dialing +351 296 209 720 from Portugal or internationally. For callers from Canada and the United States, a toll-free number is available at +1 800 762 9995. The Contact Center operates 24 hours a day, 7 days a week, handling inquiries regarding schedules, fares, bookings, special requests, and general passenger support.

Question 2

What is the baggage allowance for SATA Air Açores flights?

Accepted Answer

For inter-island flights within the Azores, passengers are generally allowed one piece of checked baggage up to 23 kg (50 lb) and one carry-on bag weighing a maximum of 8 kg, with maximum dimensions of 55x40x20 cm. The free checked baggage allowance for flights outside the Azores may vary based on the purchased fare type.

Question 3

What is the policy for flight cancellations and refunds?

Accepted Answer

If SATA Air Açores cancels your flight, you are entitled to a full refund of the ticket price within seven days or an alternative flight. If you voluntarily cancel your flight, refunds are typically not provided unless you have a flexible fare. Passengers may also be eligible for compensation under EU Regulation 261 if the flight is canceled less than 14 days before departure due to reasons attributable to the airline.

Question 4

How can I request special assistance for my flight?

Accepted Answer

Passengers requiring special assistance due to physical conditions, difficulties, or disabilities should request it by emailing accessibility@sata.pt or by calling the Contact Center at +351 296 209 720 (or +1 800 762 9995 from Canada/USA) at least 48 hours before the flight departure. This ensures appropriate arrangements can be made for your comfort and safety.

Question 5

Can I check in online for my SATA Air Açores flight?

Accepted Answer

Online check-in availability for SATA Air Açores flights can vary. While it may be an option for some routes, it is not universally guaranteed, particularly for flights departing from certain locations. Airport check-in is always available and is recommended for passengers unable to check in online, typically opening 1 hour 30 minutes to 30 minutes before inter-island flights.

Question 6

What should I do if my baggage is lost or damaged?

Accepted Answer

For issues concerning lost or damaged baggage, it is advisable to contact the customer service Contact Center directly. The airline's official website provides detailed information on baggage rules, including prohibited articles and general conditions for transportation, which can help in understanding policies related to losses and damages.

Question 7

How can I check the status of my flight?

Accepted Answer

You can check the real-time status of your SATA Air Açores flight by visiting the official Azores Airlines website (which is part of the SATA Group) and navigating to the 'Flight Status' section. This will provide up-to-date information regarding departures and arrivals.

Question 8

What is the SATA Imagine loyalty program?

Accepted Answer

SATA Imagine is the frequent-flyer program for both SATA Air Açores and Azores Airlines. Members of this program can earn miles when flying and redeem them for various benefits. For inquiries related to the SATA Imagine program, you can contact the main Contact Center or send an email to sataimagine@sata.pt.

Question 9

What are the working hours of the Contact Center?

Accepted Answer

The SATA Air Açores Contact Center operates 24 hours a day, 7 days a week. You can reach them at +351 296 209 720 for international calls or +1 800 762 9995 for toll-free calls from Canada and the United States.

Question 10

How can I call SATA Air Açores customer service from another country?

Accepted Answer

If you need to call SATA Air Açores from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Contact Center
Reservations	+351 296 209 720 Call now Daily 8am-8pm AZOST
Contact Center (Canada & USA)
Reservations & General Support	+1 800 762 9995 Call now 24 hours a day, 7 days a week

SATA Air Açores Customer Service Phone Number & Contact Information

How to Contact SATA Air Açores

SATA Air Açores Customer Service Phone Numbers

SATA Air Açores Customer Service FAQ