Question 1

How can I book tickets for a group of more than 4 passengers?

Accepted Answer

The official website, app, or convenience stores accept a maximum of 4 passengers per booking (excluding infants). For more than 4 passengers, you should make multiple bookings or contact Mandarin Airlines' customer service hotline at +886-2-412-8008.

Question 2

How can I change my flight date or time?

Accepted Answer

You can adjust your itinerary online through the official website. However, this online feature is unavailable for date/flight-limited tickets, tickets with more than two stopovers (e.g., mini-three-links), or unissued bookings. In such cases, you should contact customer service at +886-2-412-8008 or send booking details to service@mandarin-airlines.com.

Question 3

What is the free baggage allowance for domestic flights?

Accepted Answer

Each passenger is entitled to a free checked baggage allowance of 10 kilograms for domestic flights, including infants. Fees apply for overweight baggage, and it is advised to keep checked baggage under 32 kilograms to prevent injuries to luggage personnel.

Question 4

What should I do if my checked baggage is lost or damaged?

Accepted Answer

If your baggage is lost, prepare your boarding pass receipt and identity documents and contact the ground staff or baggage service agent at your arrival airport. If your baggage is found to be damaged, contact staff or the handling agent at the arrival airport. Mandarin Airlines may provide compensation or repair services for damaged baggage.

Question 5

How can I request a refund for my ticket?

Accepted Answer

You can apply for refunds online through the official website. Processing fees vary by ticket type. For tickets purchased through a travel agency, contact the agency directly. If you did not cancel reservations before the flight and failed to board, contact a branch office for a refund request.

Question 6

Can I check in online for my Mandarin Airlines flight?

Accepted Answer

Yes, passengers can check in online for all international China Airlines/Mandarin Airlines flights between 48 hours and 60 minutes before the scheduled departure time. For flights to the United States (including Guam), online check-in is available between 24 hours and 60 minutes before departure.

Question 7

What documents are required for check-in?

Accepted Answer

All passengers are required to present an identity document containing a photo, with the name matching the flight ticket. Acceptable documents include a citizen ID card, NHI card, driver's license, or passport. For minors under 14, a household register or transcript of household registration can serve as identification.

Question 8

How early should I arrive at the airport for my flight?

Accepted Answer

For domestic flights, travelers must complete check-in at least 30 minutes before departure. For international flights, travelers must check in at least 60 minutes before departure. Check-in service typically begins 60 minutes before the scheduled departure time.

Question 9

Can I request special services like wheelchair assistance during online check-in?

Accepted Answer

Currently, special services such as meal selection or wheelchair requests are not available during online check-in. If you require these services, it is recommended to contact the booking department at least 48 hours before flight departure. If online check-in is already completed, you can request the service at the airport check-in counter.

Question 10

What items are prohibited in carry-on or checked baggage?

Accepted Answer

To ensure safety, items such as explosives, firearms, fireworks, strongboxes with lithium batteries, compressed gases (flammable, nonflammable, or poisonous), oxidizers (like bleaching powder), flammable liquids (like oil paint), and combustible solids (like safety matches) are strictly prohibited in both carry-on and checked baggage.

Question 11

How can I call Mandarin Airlines customer service from another country?

Accepted Answer

If you need to call Mandarin Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service & Reservations
Booking Helpline for Passengers with Disabilities (Taiwan)	+886 2 2545 1812 Call now
China Airlines Call Center (for Mandarin Airlines inquiries, Taiwan)	+886 2 412 9000 Call now
Customer Service Hotline (Taiwan)	+886 2 412 8008 Call now
International Reservations
Canada Reservations	+1 800 344 6726 Call now
China Hotline (Booking, Member Info, Complaints)	+86 400 888 6998 Call now
Hong Kong General Enquiries	+852 2769 8391 Call now
Hong Kong Reservations	+852 2868 2299 Call now
UK Reservations	+44 20 3770 9661 Call now
US Reservations	+1 514 907 5353 Call now
Taipei Headquarters
Fax	+886 2 2545 1812 Call now Mon–Fri 08:30–17:30 (GMT+8); Weekends 08:30–17:30
Head Office	+886 2 2717 1188 Call now Mon–Fri 08:30–17:30 (GMT+8); Weekends 08:30–17:30

Mandarin Airlines Customer Service Number, Support Phone & Contact Info

About Mandarin Airlines & Customer Service

Mandarin Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)