Question 1

How can I contact Beijing Capital Airlines customer service?

Accepted Answer

You can contact Beijing Capital Airlines customer service through their Global Hotline at +861095375, which operates 24/7 CST. For online services such as booking, check-in, and flight rescheduling, you can visit their official website at www.jdair.net. Additionally, for general inquiries, an email address jdpek@jdair.net is available.

Question 2

What is Beijing Capital Airlines' baggage allowance policy?

Accepted Answer

Carry-on baggage allowance for Economy Class is generally one bag weighing up to 5 kg (11 lbs) with maximum dimensions of 20cm x 40cm x 55cm. Business Class passengers are typically allowed two carry-on bags, with a total weight of 10 kg (5 kg per piece) and the same maximum dimensions. Checked baggage allowance varies by route and travel class. For example, on China-North America routes, Economy Class passengers are usually allowed two bags, each up to 23 kg (50 lbs), while Business Class passengers can check two bags, each up to 32 kg (70 lbs). For China-Asia (excluding Japan) routes, Economy Class typically allows one bag up to 23 kg, and Business Class allows two bags up to 32 kg each. It is advisable to check your specific itinerary for precise baggage allowances.

Question 3

How do I check in for my Beijing Capital Airlines flight?

Accepted Answer

Online check-in is available 24 hours before your scheduled departure time via the Beijing Capital Airlines official website or mobile application. For airport check-in, counters typically open two to three hours before international flights and 90 minutes before domestic flights. Passengers are generally advised to arrive at least one and a half hours before the check-in and baggage drop counter closes.

Question 4

What is Beijing Capital Airlines' policy on flight changes and cancellations?

Accepted Answer

Beijing Capital Airlines' policies for flight changes and cancellations depend on the ticket class and fare type, with options ranging from non-refundable to partially refundable. Change requests may incur a modification fee and any applicable fare difference, and are generally permitted up to 24 hours before departure, after which direct contact with the airline is required. Cancellations may also involve penalty fees, and eligibility for refunds or travel credits is determined by the original fare rules. Non-refundable tickets may be eligible for travel credit. All actions related to changes or cancellations are typically required before the scheduled departure time.

Question 5

How can I request a refund for my ticket?

Accepted Answer

Individual passengers should request a refund and cancel their ticket prior to the flight's departure time. Group passengers are advised to request refunds through the official website before departure. Unused taxes are generally refundable, even for non-refundable tickets where the fare and fuel surcharges are not. Refund procedures involve contacting Beijing Capital Airlines customer service directly or utilizing the airline's online management tools.

Question 6

Does Beijing Capital Airlines offer compensation for flight delays or cancellations?

Accepted Answer

Under UK and EU regulations, passengers may be entitled to compensation of up to €600 per person for flight cancellations made less than 14 days before departure or for delays of three hours or more, provided the airline is responsible for the disruption. However, compensation may not be applicable if the airline offers a replacement flight with similar departure and arrival times, or if the delay or cancellation is due to extraordinary circumstances beyond the airline's control, such as severe weather or air traffic control strikes.

Question 7

Does Beijing Capital Airlines have a loyalty program?

Accepted Answer

Yes, Beijing Capital Airlines is affiliated with the Fortune Wings Club, which is a shared loyalty program with Hainan Airlines. Members of this program may be able to earn miles on eligible Beijing Capital Airlines bookings.

Question 8

Can I select my seat on Beijing Capital Airlines flights?

Accepted Answer

Seat selection on Beijing Capital Airlines flights depends on your fare type. Standard seats are typically included with most fares, while advanced or preferred seats, including those with extra legroom, may incur additional charges on some routes. Business Class passengers usually receive complimentary seat selection.

Question 9

What are the rules for traveling with infants and children?

Accepted Answer

Infants under two years old can generally fly free of charge on a parent's lap. A discounted fare typically applies to children aged between two and twelve years. Passengers aged 12 and older are required to pay the full adult fare. Each adult passenger (over 18 years old) is permitted to travel with a maximum of two infant passengers.

Question 10

Are pets allowed on Beijing Capital Airlines flights?

Accepted Answer

Beijing Capital Airlines permits small cats and dogs to travel in the cabin, provided their combined weight with the carrier does not exceed 8 kg. The pet carrier must be well-ventilated and not exceed dimensions of 40cm x 30cm x 20cm. Passengers are also required to provide a health certificate and vaccination records for their pet.

Question 11

How can I call Beijing Capital Airlines customer service from another country?

Accepted Answer

If you need to call Beijing Capital Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Service Center
Global Hotline	+86 10 95375 Call now 24/7 CST

Beijing Capital Airlines Customer Service Phone Number & Contact Information

How to Contact Beijing Capital Airlines

Beijing Capital Airlines Customer Service Phone Numbers

Beijing Capital Airlines Customer Service FAQ