Question 1

How can I contact El Al Airlines customer service?

Accepted Answer

You can contact El Al customer service through their toll-free number in the U.S. at +1-800-223-6700, which operates 24/7 (closed Friday 4:00 p.m. ET – Saturday 8:00 p.m. ET for English language service). For calls from Israel, you can use +972-3-9771111 or *2250. Additionally, El Al offers WhatsApp service at +972-3-9771111.

Question 2

How do I change or cancel my El Al flight booking?

Accepted Answer

Flight changes and cancellations can often be managed online through the "Manage My Booking" section on the El Al website or mobile app. If online cancellation is not available for your ticket type (e.g., tickets paid with points), you can contact the call center for assistance. Cancellation conditions and fees depend on the fare type and applicable laws.

Question 3

What is El Al's baggage policy for carry-on and checked luggage?

Accepted Answer

El Al's baggage policy varies by fare type and class of service. Economy Class typically allows one carry-on bag up to 8 kg. Checked baggage allowances also differ; for example, Classic Fares usually include one checked bag up to 23 kg, while Business Class may allow two bags up to 32 kg each. It is recommended to check your specific ticket conditions for exact allowances and potential fees for additional or overweight bags.

Question 4

What should I do if my baggage is lost, delayed, or damaged?

Accepted Answer

If your baggage is lost, delayed, or damaged after your flight, you should contact El Al's customer service as soon as possible. For lost baggage within 21 days of the flight, you can send a WhatsApp message to +972-3-977-1150. If more than 21 days have passed, you can submit a digital form. Counters for lost and found are also located at Terminal 3, Arrivals Hall, Ben Gurion Airport.

Question 5

How can I request a refund for my El Al ticket?

Accepted Answer

Whether you are eligible for a refund depends on your ticket's fare type and the circumstances of your request. You can initiate a refund request online via the "Manage My Booking" page if your ticket qualifies for online cancellation. If not, or for further inquiries, you can contact El Al customer service. Refunds for credit card purchases are typically processed within 30 days, and for vouchers, within seven business days.

Question 6

How do I contact the Matmid Frequent Flyer Club for loyalty program inquiries?

Accepted Answer

Members of the Matmid Frequent Flyer Club can contact dedicated phone lines for assistance. Platinum members can call +972-3-977-1212, and Gold members can call +972-3-977-1000. These lines operate Sunday-Thursday from 9:00 a.m. to 11:30 p.m. IST, Friday from 8:00 a.m. to 1:00 p.m. IST, and Saturday night from 8:00 p.m. to 11:30 p.m. IST.

Question 7

What special assistance does El Al provide for passengers with disabilities?

Accepted Answer

El Al provides various accessibility arrangements for passengers with disabilities. It is recommended to notify the airline of any required assistance at least 48 hours before your flight, ideally at the time of booking. You can contact the Medical Flight Department at +972-3-9771001 for medical flight arrangements. Spacious seats are provided free of charge to passengers with mobility disabilities and those with service dogs, subject to availability.

Question 8

How can I select or upgrade my seat on an El Al flight?

Accepted Answer

You can reserve seats through the "Manage Booking" section on the El Al website or app. Seat upgrades can also be secured online, at the airport check-in desk, or by using Matmid points. For specific assistance with seat selection or upgrades, UK customers can call +44-808-196-2756, and USA/Canada customers can call +1-888-945-6799. Fees and availability depend on fare type and timing.

Question 9

What should I do if my El Al flight is delayed or canceled?

Accepted Answer

If your El Al flight is delayed or canceled, you should contact customer service immediately for assistance. The airline will provide information about your options, which may include rebooking on another flight or obtaining a refund. El Al proactively updates customers regarding changes and developments on its website and social media channels.

Question 10

How can I contact El Al from an international location not covered by a specific toll-free number?

Accepted Answer

For general international inquiries or urgent travel and booking support, you can contact El Al's global inquiry line at +1-844-523-8011. This number is available 24/7.

Question 11

How can I call El Al Airlines customer service from another country?

Accepted Answer

If you need to call El Al Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Aviation Consumer Protection Division	+1 202 366 0511 Call now +1 202 366 2220 Call now
Direct line	+972 1 800 800 677 Call now
Telephone Service Cente	+972 3 977 1111 Call now +972 3 977 2250 Call now
Emergency/ Hotline
Hotline For Air Travelers With Disabilities	+1 800 455 9880 Call now +1 800 778 4838 Call now
International General Inquiries
Global Inquiries	+1 844 523 8011 Call now 24/7
Lost Baggage (WhatsApp)
WhatsApp	+972 3 977 1150 Call now Sunday to Thursday: 4:00 p.m. - 12:00 a.m. IST; Friday: 1:00 p.m. - 4:00 p.m. IST; Saturday night: 8:00 p.m. – 12:00 a.m. IST
Loyalty Program Support
Matmid Gold Members	+972 3 977 1000 Call now Sun–Thu: 9:00 a.m.–11:30 p.m. IST; Fri: 8:00 a.m.–1:00 p.m. IST; Sat night: 8:00 p.m.–11:30 p.m. IST
Matmid Platinum Members	+972 3 977 1212 Call now Sun–Thu: 9:00 a.m.–11:30 p.m. IST; Fri: 8:00 a.m.–1:00 p.m. IST; Sat night: 8:00 p.m.–11:30 p.m. IST
Medical Flight Department
Medical Flight Department	+972 3 977 1001 Call now Recommended to contact at least 48 hours before flight
Seat Selection/Upgrade
UK	+44 808 196 2756 Call now
USA/Canada	+1 888 945 6799 Call now
Toll-Free Number
USA	+1 800 223 6700 Call now

El Al Airlines Customer Service Number, Support Phone & Contact Info

About El Al Airlines & Customer Service

El Al Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)