Question 1

How can I check in for my BoA flight?

Accepted Answer

You can check in online via the Boliviana de Aviación website, which opens 48 hours before the scheduled flight departure and closes one hour prior. Alternatively, you can check in at the airport counters; it is recommended to arrive at least one hour before departure for domestic flights, two hours for flights within the Americas, and three hours for flights to Europe.

Question 2

What is the carry-on baggage allowance for BoA flights?

Accepted Answer

Passengers are generally permitted one piece of carry-on baggage with maximum dimensions of 55 cm x 20 cm x 35 cm. The weight limit varies by aircraft type: 10 kg for Boeing 767-300, 7 kg for Boeing 737 models, and 5 kg for Bombardier CRJ-200.

Question 3

What are the checked baggage limits for BoA flights?

Accepted Answer

Checked baggage allowances depend on the cabin class and route. For domestic flights, Economy Class passengers are typically allowed one piece up to 20 kg. For international regional flights (e.g., to São Paulo, Buenos Aires), Economy Class passengers are generally allowed one piece up to 30 kg. For flights to/from Miami or Madrid, Economy Class passengers are usually permitted two pieces, each weighing up to 23 kg.

Question 4

What is BoA's policy on flight changes and cancellations?

Accepted Answer

Flight change and cancellation policies are subject to the specific fare conditions of your ticket. Refundable tickets may allow for full or partial refunds, while non-refundable tickets typically offer travel credit for future use. Changes may incur penalties and fare differences. Procedures involve contacting BoA's customer service or using their online platform.

Question 5

How can I correct a misspelling in my name on a BoA ticket?

Accepted Answer

You can request a name correction directly from BoA. It is advisable to do this as soon as you receive your ticket, or at least 48 hours before your flight, to ensure all necessary adjustments are made to your air transport contract.

Question 6

How can I contact BoA customer service?

Accepted Answer

You can reach the Contact Center in Bolivia at 901 10 5010. For customers in the USA, a toll-free number is available at +1-800-584-4099. You can also send comments, suggestions, or complaints via email to sac@boa.bo for Bolivia or ventasmia@boa.bo for the USA.

Question 7

Does BoA offer services for traveling with pets?

Accepted Answer

Yes, Boliviana de Aviación provides services for pet travel. This is subject to specific documentation, transport options (in-cabin or cargo), and additional fees. It is recommended to check the airline's policies for detailed requirements.

Question 8

What should I do if my baggage is lost or delayed?

Accepted Answer

If your baggage is missing or delayed, you should contact the claim office at the airport and provide your baggage receipt. BoA will make efforts to assist with baggage delivery.

Question 9

Are meals provided on BoA flights?

Accepted Answer

Complimentary hot meals are served on long-haul flights, with Business Class passengers receiving an exclusive menu. On short-haul flights, passengers can purchase a selection of snacks and beverages from the in-flight menu.

Question 10

How can I call BoA Boliviana de Aviacion customer service from another country?

Accepted Answer

If you need to call BoA Boliviana de Aviacion from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Contact Center
Contact Center Bolivia	1901105010 Call now
Contact Center USA
Toll-free USA	+1 800 584 4099 Call now
Head Office
Main	+591 4 4140873 Call now

BoA Boliviana de Aviacion Customer Service Number, Support Phone & Contact Info

About BoA Boliviana de Aviacion & Customer Service

BoA Boliviana de Aviacion's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)