Question 1

How can I contact NordStar Airlines customer service from outside Russia?

Accepted Answer

For international callers, NordStar Airlines provides a 24/7 support line at +74957830042. Standard international calling rates may apply.

Question 2

What is NordStar Airlines' baggage allowance for carry-on and checked luggage?

Accepted Answer

Carry-on baggage allowance typically includes one piece weighing up to 10 kg for Economy Class and up to 15 kg for Business Class, with dimensions not exceeding 55x40x23 cm. Checked baggage allowance varies by fare class; Economy Class usually includes one bag up to 23 kg, while Business Class may allow two bags, each up to 30 kg. It is recommended to check the specific allowance indicated on your ticket.

Question 3

How do I check in for my NordStar Airlines flight?

Accepted Answer

You can check in online via the NordStar website or mobile app, available from 24 hours up to one hour before departure. Alternatively, airport check-in counters open three hours before domestic flights and four hours before international flights, closing 40 minutes before departure.

Question 4

What is NordStar Airlines' refund policy for tickets?

Accepted Answer

Refunds are categorized as voluntary or involuntary. Voluntary refunds are subject to the fare rules of your ticket and can often be processed through the 'My Orders' section on the website. Involuntary refunds, due to airline-initiated changes, are processed according to NordStar's transportation rules. Refunds typically take up to 10 calendar days to process, with the crediting time depending on your bank.

Question 5

Does NordStar Airlines offer a frequent flyer program?

Accepted Answer

Yes, NordStar Airlines has a loyalty program called "Flying" (or "Letat"). Members earn miles based on distance flown and fare class, which can be redeemed for award flights, service upgrades, and other travel perks. Registration is free and available online.

Question 6

How can I change or cancel my NordStar Airlines booking?

Accepted Answer

Changes or cancellations to your booking depend on the fare conditions of your ticket. For certain fares like "Economy Beneficial" and "Business Beneficial," refunds are not permitted, but exchanges for a different date may be possible before check-in closes. You can manage your booking through the 'My Orders' section on the website or by contacting the customer service center.

Question 7

Can I purchase additional baggage allowance in advance?

Accepted Answer

Yes, NordStar Airlines offers the option to purchase additional baggage allowance in advance through their website or mobile app. This is often more cost-effective than paying for excess baggage at the airport check-in counter.

Question 8

Is it possible to select a seat on a NordStar Airlines flight?

Accepted Answer

Most NordStar Airlines reservations include standard seat selection at no additional charge. If you prefer seats with extra legroom or in specific rows, you may be able to reserve these for an additional fee during the booking process or online check-in.

Question 9

What are the requirements for traveling with pets on NordStar Airlines?

Accepted Answer

Passengers traveling with pets must provide valid veterinary documents, including a veterinary passport with proof of current vaccinations (especially against rabies) for domestic travel. For international travel or specific regions, a veterinary certificate (Form No. 1) issued by a state veterinary clinic may be required. It is essential to contact the airline or check specific regulations for your destination.

Question 10

How can I check the schedule for NordStar Airlines flights?

Accepted Answer

You can check your NordStar Airlines flight schedule by visiting the official website or using the mobile app. Enter your flight details, such as the booking reference or flight number, to view the most up-to-date schedule information. You may also contact customer service for assistance.

Question 11

How can I call NordStar customer service from another country?

Accepted Answer

If you need to call NordStar from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
International Support Hotline
Main Support (International)	+7 495 783 00 42 Call now 24/7
Service Hotline
Main Support	+880 7008 007 Call now 24/7 MSK

NordStar Customer Service Number, Support Phone & Contact Info

About NordStar & Customer Service

NordStar's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)