Question 1

How can I check in for my UNI AIR flight?

Accepted Answer

UNI AIR offers several check-in options. Online check-in is available for eligible flights, typically opening 24 to 48 hours and closing 1 hour before departure. You can also check in at the airport counters, which usually open 180 minutes before departure, or use self-service kiosks available at the airport.

Question 2

What is UNI AIR's carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed one piece of carry-on baggage with a maximum weight of 7 kg and dimensions not exceeding 56 x 36 x 23 cm. In addition, a personal item such as a handbag or laptop bag is usually permitted.

Question 3

What are the checked baggage allowances for UNI AIR flights?

Accepted Answer

Checked baggage allowances vary by flight type and fare. For domestic flights within Taiwan, the standard allowance for Economy Class is often 10 kg. For international and regional flights, Economy Class passengers typically have an allowance of 20 to 23 kg. It is always recommended to check the exact weight stated on your e-ticket.

Question 4

How does UNI AIR handle excess baggage?

Accepted Answer

If your checked baggage exceeds the allowed weight or size limits, UNI AIR will charge excess baggage fees. It is often more cost-effective to pay for additional baggage in advance online, if the option is available, rather than at the airport.

Question 5

What is UNI AIR's refund policy for tickets?

Accepted Answer

Refund policies depend on the fare rules of your ticket. For refundable tickets, a service charge typically applies, which varies based on how close to the departure date the refund is requested (e.g., 10% for 7+ days prior, 20% for 1-6 days prior, and 30% on the flight date before departure). Tickets are generally valid for one year from the date of issue. In cases of involuntary refunds due to airline-initiated flight cancellations or schedule changes, service charges are usually not imposed.

Question 6

Can I change or reschedule my UNI AIR flight?

Accepted Answer

Flight changes and rescheduling are subject to the specific fare rules of your ticket. Some tickets may not permit changes, while others may incur change fees. If you need to make changes within 24 hours of departure, it is advisable to contact UNI AIR directly.

Question 7

How can I contact UNI AIR customer service if I am calling from abroad?

Accepted Answer

For international and regional flight inquiries or customer support when calling from abroad, you can reach UNI AIR's customer service at +886225011999. For domestic flight inquiries, the number is +886225086999.

Question 8

What items are prohibited or restricted in baggage on UNI AIR flights?

Accepted Answer

Certain items are restricted or prohibited. For instance, lithium batteries and power banks must be carried in your carry-on baggage and are strictly prohibited in checked baggage due to fire risk. For international flights, liquids in carry-on baggage are limited to containers no larger than 100 ml, which must be placed in a transparent, re-sealable bag. Rules for lighters and matches may vary.

Phone Line	Phone
International and Regional Flights Customer Service
Customer Support	+886 2 2501 1999 Call now Daily 8am-6pm NST
Reservation Center
Customer Support	+886 2 2508 6999 Call now Daily 8am-6pm NST

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