Question 1

How can I contact Taoyuan International Airport's customer service?

Accepted Answer

You can reach the main customer service line at +886-3-3062000. For 24-hour assistance specific to a terminal, you can call the Terminal 1 service counter at +886-3-306-5081 or the Terminal 2 service counter at +886-3-306-5086.

Question 2

What should I do if I lose an item at Taoyuan International Airport?

Accepted Answer

If you lose an item within the airport terminals (check-in area, security, waiting zones, or shops), you should contact the airport's Lost and Found desks. For Terminal 1, call +886-3-398-3344, and for Terminal 2, call +886-3-398-3274. If your item was lost on an aircraft, please contact your airline directly.

Question 3

Are there baggage storage or delivery services available at the airport?

Accepted Answer

Yes, Taoyuan International Airport offers baggage storage services through Pelican Express, available 24 hours a day, 7 days a week, in both Terminal 1 and Terminal 2. Additionally, baggage packing and delivery services are also provided for travelers.

Question 4

What are the immigration requirements for arriving foreign nationals?

Accepted Answer

Foreign nationals arriving in Taiwan are required to register for an Online Arrival Card. Please note that paper entry cards will be discontinued from October 1, 2025. You will also need to present a valid passport and any necessary visa for entry.

Question 5

What are the customs declaration procedures upon arrival?

Accepted Answer

Upon arrival, passengers with goods to declare, dutiable items, money laundering controlled items, or any other goods requiring declaration must proceed through the Red (Goods to Declare/Customs Service) Channel. Passengers with nothing to declare may use the Green (Nothing to Declare) Channel.

Question 6

How can I get medical assistance at Taoyuan International Airport?

Accepted Answer

The Taoyuan International Airport Medical Center provides medical services. You can call +886-3-3983137 or +886-3-3983456 for inquiries. For 24-hour emergency medical assistance, please call +886-913-681-066.

Question 7

How do I transfer between Terminal 1 and Terminal 2?

Accepted Answer

You can transfer between Terminal 1 and Terminal 2 using the free Skytrain service, which operates between the airside areas from 05:00 to 24:00. A free shuttle bus runs during hours when the Airport MRT is not operational (23:01 to 05:59). The Airport MRT also connects the terminals.

Question 8

What are the main transportation options from Taoyuan International Airport to Taipei?

Accepted Answer

Key transportation options include the Airport MRT, which is the fastest way and operates from 6 AM to midnight. There are also 24-hour bus services and metered taxis available from both terminals to Taipei.

Question 9

What are the general departure procedures at the airport?

Accepted Answer

For departure, passengers should check in at their airline counter approximately two to three hours before their flight. After check-in, proceed through security screening and then passport control for exit clearance. It is recommended to be at your boarding gate at least 40 minutes prior to departure.

Question 10

Are there specific rules for carry-on luggage?

Accepted Answer

Yes, hand luggage carried aboard aircraft typically must be within dimensions of 56 cm (length), 36 cm (width), and 23 cm (height). Additionally, liquids, aerosols, and gels in carry-on baggage must be in containers no larger than 100ml, all fitting into one transparent, resealable plastic bag with a maximum capacity of 1 liter.

Question 11

How can I call Taoyuan International Airport customer service from another country?

Accepted Answer

If you need to call Taoyuan International Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Airport Maintenance Office	+886 3 273 2254 Call now
Aviation Police	+886 3 398 2436 Call now
Chunghwa Telecom	+886 3 383 5670 Call now
Departure Service Counter	+886 3 273 5081 Call now
Lost Property Claim Counter	+886 3 398 2538 Call now
Post Office	+886 3 383 4603 Call now
Direct line	+886 3 306 2000 Call now
Taxi Service Center	+886 3 398 2832 Call now
Lost and Found Terminal 1
Direct line	+886 3 398 3344 Call now 24 hours, 7 days a week
Lost and Found Terminal 2
Direct line	+886 3 398 3274 Call now 24 hours, 7 days a week
National Immigration Agency Service Counter (Arrival Terminal 1)
Direct line	886339850101311 Call now
National Immigration Agency Service Counter (Departure Terminal 1)
Direct line	886339850101390 Call now
National Immigration Agency Service Counter (Terminal 2)
Direct line	886339850102390 Call now
Taipei Customs Service Counter (Terminal 1)
Direct line	+886 3 398 2308 Call now
Taipei Customs Service Counter (Terminal 2)
Direct line	+886 3 398 3428 Call now
Taoyuan International Airport Medical Center
24-hour Emergency	+886 913 681 066 Call now 24 hours
Direct line	+886 3 398 3137 Call now 24 hours +886 3 398 3456 Call now 24 hours
Terminal 1 24-hour Service Counter
Direct line	+886 3 306 5081 Call now 24 hours, Monday to Sunday
Terminal 2 24-hour Service Counter
Direct line	+886 3 306 5086 Call now 24 hours, Monday to Sunday
Tourist Service Center (Terminal 1)
Direct line	+886 3 398 2194 Call now 07:00 - 23:30 daily
Tourist Service Center (Terminal 2)
Direct line	+886 3 398 3341 Call now 05:30 - 24:00 daily

Taoyuan International Airport Customer Service Number, Support Phone & Contact Info

About Taoyuan International Airport & Customer Service

Taoyuan International Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)