Question 1

How can I check in for my flight?

Accepted Answer

You can check in online via the TAP Air Portugal website or mobile app. Online check-in opens 36 hours before departure for most flights, and 24 hours before departure for flights to or from the USA due to government restrictions. You can also check in at airport counters, which are available free of charge.

Question 2

What is the baggage allowance for carry-on luggage?

Accepted Answer

For Economy Class, passengers are generally allowed one carry-on bag with a maximum weight of 8 kg (17 lbs) and dimensions of 55 x 40 x 20 cm, plus one personal item (e.g., laptop bag, handbag) weighing up to 2 kg (4.4 lbs) and dimensions of 40 x 30 x 15 cm. Business Class passengers typically have a more generous allowance, often two cabin bags.

Question 3

What are the rules for checked baggage?

Accepted Answer

Checked baggage allowance varies by fare type and destination. In Economy Class, the maximum weight is usually 23 kg (50 lbs) per bag, while Business Class allows 32 kg (70 lbs) per bag. The maximum dimensions for checked baggage should not exceed 158 cm (height + length + width). Extra fees apply for overweight or oversized luggage, and it's often cheaper to pay for additional baggage in advance online.

Question 4

How can I request a refund for my ticket?

Accepted Answer

If your plans change, you can request a refund online for tickets purchased directly from TAP Air Portugal. Refunds are processed according to the fare rules and route purchased. Refund requests made through the Contact Center or TAP sales desks may be subject to a service fee of EUR 40 / USD 50 / CAD 60 per ticket. If your booking was made through a travel agency, you should contact them directly.

Question 5

What should I do if my flight is delayed or cancelled?

Accepted Answer

In case of a flight delay, cancellation, or rescheduling, you will typically be notified by email and/or SMS. You can check the status of your flight online. If your flight is cancelled, you will usually be automatically transferred to the next available flight. You can also access a platform to accept an alternative flight, change it, request refunds for services, or cancel your booking and request a ticket refund.

Question 6

Can I change my flight booking online?

Accepted Answer

You can manage your booking online via the TAP Air Portugal website or app to confirm details, make changes to flights, and add services. Changes are generally allowed based on your fare type, and fees may apply, especially if changes are made outside the 24-hour window after booking. Some bookings, such as those made through travel agencies or with promotional codes, may not be changeable online.

Question 7

Is there a fee for selecting a seat?

Accepted Answer

There is typically a charge for selecting a specific seat on the aircraft, especially with basic 'Discount' fares. If you do not choose a seat, one will be assigned to you free of charge.

Question 8

What is the policy for traveling with infants and children?

Accepted Answer

Infants (under 2 years old) are generally allowed one checked bag up to 10 kg (22 lbs) and a stroller. Children aged 2 and over are entitled to the same baggage allowance as an adult for the selected fare. Certified car seats can be used on board for children aged between two and five, provided they are used correctly.

Question 9

How can I contact customer service from abroad?

Accepted Answer

For general inquiries from abroad, you can contact the TAP Air Portugal International Contact Center at +351 211 234 400, available 24 hours a day, 7 days a week. For English-speaking assistance, particularly from North America, you can use the toll-free number +1 800 903 7914.

Question 10

How can I call PGA-Portugalia Airlines customer service from another country?

Accepted Answer

If you need to call PGA-Portugalia Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Canada Reservations
Main	+1 888 667 1222 Call now
Head Office
Main	+351 21 765 6000 Call now
International Contact Center
Main	+351 21 123 4400 Call now 24 hours, 7 days a week
North America Customer Service (English-speaking)
Toll Free	+1 800 903 7914 Call now 7 days a week, 8 a.m. to midnight (local time)
United Kingdom Reservations
Toll Free	08000260728 Call now

PGA-Portugalia Airlines Customer Service Number, Support Phone & Contact Info

About PGA-Portugalia Airlines & Customer Service

PGA-Portugalia Airlines's Customer Service Phone Numbers

Support Email Contacts

Frequently Asked Questions (FAQ)