Question 1

How can I contact Air Algérie customer service?

Accepted Answer

Contact details for Air Algérie customer service, including phone numbers for specific regions and a complaint platform, are available on their official website under the 'Contact Us' or 'Our Agencies' sections. For example, the customer service number for France is +33 1 7654 4000, and for the UK (Heathrow) it is 020 7486 8068.

Question 2

What is Air Algérie's refund policy?

Accepted Answer

Tickets purchased within 24 hours of departure and more than one week in advance are generally fully refundable. Basic Economy tickets are typically non-refundable. Refund processing times are usually 7-10 business days for credit cards and up to 20 business days for debit cards and other payment methods. If Air Algérie cancels or significantly delays a flight, passengers are generally offered the option to change their flight or request a refund at no additional cost.

Question 3

What is the baggage allowance for Air Algérie flights?

Accepted Answer

Since October 2023, Air Algérie uses a 'Piece Concept' for baggage. For checked baggage, Economy Class generally allows one piece up to 23 kg, while Business Class allows two pieces, each up to 23 kg. Some long-haul flights may have different allowances, and 'Light' fares might not include checked baggage. For carry-on baggage, passengers are typically allowed one piece up to 10 kg (5 kg for ATR aircraft), with dimensions not exceeding 55 x 35 x 25 cm, plus one personal item. It is always recommended to check the specific baggage allowance printed on your ticket.

Question 4

How can I check in for my Air Algérie flight?

Accepted Answer

Online check-in is available from 24 hours up to 4 hours before departure for flights from certain airports. You can also use the Air Algérie mobile app to check in online, select your seat, and save your check-in receipt. Airport counter check-in is also available.

Question 5

Can I change my Air Algérie flight online?

Accepted Answer

Air Algérie offers an 'Automatic online ticket change' service, and you can manage your trips and potentially change bookings through their mobile application. Please note that fees may apply for changes, depending on the fare rules of your ticket.

Question 6

What payment methods are accepted for online ticket purchases?

Accepted Answer

For online ticket purchases with departures from Algeria, Edahabia cards are accepted. For departures outside of Algeria, Visa and MasterCard are generally accepted. There may be specific limitations for international credit cards when purchasing domestic flights via the app.

Question 7

How can I track the status of my Air Algérie flight?

Accepted Answer

You can track the real-time status of your Air Algérie flight using the official Air Algérie mobile application.

Question 8

What should I do if my Air Algérie flight is delayed or cancelled?

Accepted Answer

If your Air Algérie flight is cancelled or significantly delayed, the airline generally offers the option to change your flight or receive a refund at no additional cost. You may also be entitled to compensation of up to €600 if the cancellation was announced fewer than 14 days before departure and the flight originated from a UK or EU airport, provided the cancellation was due to the airline's fault.

Question 9

How can I join the Air Algérie loyalty program?

Accepted Answer

You can join the Air Algérie Plus loyalty program through the official Air Algérie website or mobile application. As a member, you can earn and exchange miles for flight rewards, upgrades, and other benefits, as well as manage your account details.

Question 10

How can I call Air Algérie customer service from another country?

Accepted Answer

If you need to call Air Algérie from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
General Inquiry	+213 21 98 63 63 Call now 24/7
International Support	+213 21 68 88 86 Call now 24/7

Air Algérie Customer Service Number, Support Phone & Contact Info

About Air Algérie & Customer Service

Air Algérie's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)