Question 1

How can I contact Air Arabia customer service?

Accepted Answer

You can contact Air Arabia customer service by calling their international contact center at +971 600508001, emailing customerrelations@airarabia.com, or by using the Help Centre, Chat, or Travel FAQs sections on their official website. Local Air Arabia offices are also available for assistance.

Question 2

How can I manage or modify my flight booking?

Accepted Answer

You can manage or modify your flight booking through the 'Manage booking' section on the Air Arabia website or mobile app. Alternatively, you can contact their call center, visit sales offices, or reach out to your travel agent. Modifications are subject to fare type policies, fees, and fare differences.

Question 3

What is the cabin baggage allowance for Air Arabia flights?

Accepted Answer

The total cabin baggage allowance is 7 kg, plus an additional 3 kg for a personal item. This includes one cabin bag (max 55 × 40 × 20 cm, up to 7kg) and one personal item (e.g., laptop bag/handbag, max 25 × 33 × 20 cm, up to 3kg). Any duty-free purchases must also fit within the combined 10 kg limit.

Question 4

What is Air Arabia's policy for checked baggage?

Accepted Answer

Checked baggage allowance is not included in the ticket price and must be purchased. Passengers can select allowances of 20 kg, 30 kg, or 40 kg. No single bag should weigh more than 32 kg. It is generally more cost-effective to pre-book baggage online in advance rather than purchasing it at the airport.

Question 5

What is Air Arabia's cancellation and refund policy?

Accepted Answer

Cancellation policies vary by fare type and destination. For passenger-initiated cancellations, the amount may be retained as a credit for future travel, valid for one year, subject to applicable cancellation charges. If a flight is cancelled by Air Arabia, passengers are typically offered options to rebook without fees, receive a credit voucher, or request a full refund to the original payment method.

Question 6

How can I check my Air Arabia flight status?

Accepted Answer

You can check the status of your Air Arabia flight by visiting the 'Flight status' section on their official website.

Question 7

Does Air Arabia offer online check-in?

Accepted Answer

Yes, Air Arabia offers online check-in. For flights departing from Sharjah, online check-in is available 24 hours prior to departure. For other airports, it is available 12 hours prior to departure.

Question 8

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

If your baggage is lost, damaged, or delayed, you should contact Air Arabia customer support. The airline also provides a specific online form for submitting damaged or delayed baggage claims.

Question 9

Can I add extras like meals or seat selection to my booking?

Accepted Answer

Yes, you can add extras such as baggage, seats, meals, travel insurance, and airport services to your booking through the 'Manage booking' section on the Air Arabia website or by contacting their call center.

Question 10

How can I call Air Arabia customer service from another country?

Accepted Answer

If you need to call Air Arabia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Azerbaijan	+994 12 505 30 00 Call now
Customer Service	+971 6 558 0000 Call now
Egypt	+20 3 5222906 Call now
Georgia	+995 32 240 00 40 Call now
India	+91 22 6107 5000 Call now
Kyrgyzstan	+996 312 986 643 Call now
Malaysia	+60 3 2691 7100 Call now
Morocco	+212 80 2000803 Call now
Pakistan	+92 21 35650967 Call now
Saudi Arabia	+966 55 512 0643 Call now
Ukraine	+380 44 490 6500 Call now
United Arab Emirates	+971 2 815 3455 Call now
United States	+1 866 888 8764 Call now
Uzbekistan	+998 99 809 00 30 Call now
International Contact Center
Customer Service	+971 600 508001 Call now
Toll-Free Number
Canada	+1 877 953 8521 Call now

Air Arabia Customer Service Number, Support Phone & Contact Info

About Air Arabia & Customer Service

Air Arabia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)