Question 1

How can I book a private jet with VistaJet?

Accepted Answer

You can book a private jet with VistaJet by submitting a request through their website, providing details such as departure, destination, travel date, and personal information. A private aviation executive will then contact you to finalize details and provide a quotation. Members can also book through the VistaJet app or via their dedicated Client Services team, often with as little as 24 hours' notice.

Question 2

What types of memberships does VistaJet offer?

Accepted Answer

VistaJet offers three types of memberships: Program, VJ25, and Corporate. The Program is a comprehensive personal membership with a fixed hourly rate and guaranteed aircraft availability. VJ25 is designed for those flying 25 to 49 hours annually, offering guaranteed availability on most days. The Corporate membership provides enhanced benefits tailored for business efficiency and corporate travel. All memberships are investment-free and offer access to VistaJet's global fleet and services.

Question 3

What is VistaJet's cancellation policy?

Accepted Answer

VistaJet's standard cancellation terms involve penalties that vary depending on how close to departure the cancellation occurs. For example, a 25% penalty applies between booking and up to 7 days before departure, and 50% for cancellations between 72 hours and 7 days. VistaJet also offers "VistaJet Protect," an optional add-on policy that removes all cancellation fees up to 48 hours prior to departure, particularly useful for COVID-19 related cancellations. If cancelled less than 48 hours prior, the premium paid for VistaJet Protect can offset part of the outstanding cancellation fees.

Question 4

What is VistaJet's baggage policy?

Accepted Answer

Passenger baggage weight is limited for flight safety reasons and varies by aircraft type. Passengers are required to notify VistaJet of all excess and general baggage, including dimensions and weight, such as sports equipment or child seats. The carriage of excess or general baggage is at the sole discretion of the pilot in command, based on available hold capacity and security regulations. VistaJet reserves the right to accept only a limited quantity or refuse carriage entirely.

Question 5

How can I contact VistaJet customer service from abroad?

Accepted Answer

VistaJet provides a multilingual team available at all times. You can contact their customer service by calling their global numbers, such as +97148752300 or +448009557500. For inquiries from the Americas, you can use +18338538872. Additionally, you can submit inquiries through the "Contact Us" section on their official website.

Question 6

Does VistaJet offer services for children or pets?

Accepted Answer

Yes, VistaJet offers services tailored for children, including activities, and has a "VistaPet" scheme for passengers traveling with animals. These services can be discussed and arranged during the booking process to ensure a comfortable journey for all passengers.

Question 7

Can I request a specific aircraft type for my flight?

Accepted Answer

Yes, VistaJet offers flexibility in its memberships to access its global fleet of over 300 aircraft. Members have the option to request a specific aircraft type based on their flight mission and needs, ensuring the most suitable jet for their journey.

Question 8

What happens if my flight is delayed or cancelled by VistaJet?

Accepted Answer

VistaJet and/or the actual carrier will endeavor to ensure punctual carriage, but announced flight times are subject to reasonable changes due to operational and technical circumstances beyond their control. In cases of force majeure events, VistaJet reserves the right to cancel flights without liability, and if a flight is partially completed, the client will be charged on a pro-rata basis for the legs performed.

Question 9

How does VistaJet handle payments for its services?

Accepted Answer

VistaJet's revenue model is primarily based on its program membership, where customers pay an upfront deposit that is then debited at a fixed hourly rate for flights, covering flight hours, fuel, and operational expenses. They also offer supplementary services. For on-demand services, payment is requested once the booking is secured and confirmed. Major credit cards are accepted.

Question 10

Where does VistaJet operate?

Accepted Answer

VistaJet operates globally, flying to over 2,400 airports in 96% of the world's countries. Its floating fleet model allows aircraft to be strategically positioned worldwide to meet client demand, ensuring access to international hubs and private terminals across continents.

Question 11

How can I call VistaJet customer service from another country?

Accepted Answer

If you need to call VistaJet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+971 4 875 2300 Call now +44 800 955 7500 Call now
Customer Service Americas
Customer Service	+1 833 853 8872 Call now
Media
APAC	+852 9080 3985 Call now
Global and EMERI	+44 7834 335505 Call now
USA	+1 415 218 0624 Call now
Reservations
Private Jet Booking	+1 833 319 6864 Call now 24/7

VistaJet Customer Service Number, Support Phone & Contact Info

About VistaJet & Customer Service

VistaJet's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)